Supervisor- Security Operations Centre (NOSC)

Securiguard Services Ltd.; Burnaby; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Easy commute

Team events

Collaborative culture

Training & growth opportunities

Purpose-driven work

Job summary

Securiguard is seeking a full-time Security Operations Center Supervisor to oversee the NOSC daily operations, ensuring efficient monitoring, incident coordination, and escalation. The role demands strong leadership, clear communication, and deep knowledge of security operations and technology.

Responsibilities include coaching NOSC Operators, maintaining situational awareness, logging and reporting, and coordinating with IT, Facilities, and Emergency Services.

Qualifications

• Minimum 3 years of security industry experience with incident response and frontline operations.
• Minimum 1 year of supervisory experience in SOC/dispatch environments.
• Proficiency in English with strong professional communication skills.

Responsibilities

• Provide daily leadership, coaching, and performance support to NOSC Operators.
• Oversee all NOSC activities including monitoring, alarm verification, incident coordination, and escalation.
• Maintain situational awareness of security events and operational issues.
• Ensure logging, documentation, and follow-up for incidents, calls, and system events.
• Review operator reports for accuracy, completeness, and standards adherence.
• Monitor shift schedules and staffing; address coverage gaps.
• Serve as primary operational contact for internal departments and partners.
• Coordinate with IT, Facilities, Mobile Operations, and Emergency Services.
• Liaise with third-party vendors, alarm companies, and client reps as required.
• Support workflow management and prioritization of tasks.
• Track ongoing issues and communicate progress to clients and stakeholders.
• Assist with compliance checks, system audits, SOP adherence, and QA reviews.
• Contribute to meeting KPIs, service levels, and operational goals.
• Promote a professional, collaborative team environment.
• Support onboarding and ongoing training of new operators.

Skills

Leadership & supervision

Incident response

Communication skills

Independence

Problem solving under pressure

MS Office proficiency

Typing 40+ WPM

Education

BC Security Worker Licence

Tools

Microsoft Office

Operational reporting tools

Job description

Securiguard is hiring for a full-time Security Operations Center Supervisor. The Supervisor will oversee the daily operations of the National Operations Support Center (NOSC), ensuring that all communications, monitoring, and support functions are performed efficiently and effectively. This role requires strong leadership, excellent communication skills, lateral thinking and a deep understanding of security operations and technology.

What would you do:

• Provide daily leadership, coaching, and performance support to all NOSC Operators.
• Oversee all NOSC activities, including system monitoring, alarm verification, incident coordination, and response escalation.
• Maintain continuous situational awareness of security events, technology alerts, and operational issues.
• Ensure accurate logging, documentation, and follow-up for all incidents, calls, service tickets, and system events.
• Review and validate operator reports to ensure accuracy, completeness, and adherence to standards.
• Monitor shift schedules, maintain adequate staffing levels, and resolve or escal… coverage gaps.
• Serve as the primary operational contact for internal departments, field personnel, and external partners.
• Coordinate closely with IT, Facilities, Mobile Operations, and Emergency Services to support integrated response efforts.
• Liaise with third-party vendors, alarm companies, monitoring centres, and client representatives as required.
• Support workflow management, prioritization of tasks, and adherence to response timelines.
• Track ongoing issues, maintain status updates, and communicate progress to clients and internal stakeholders.
• Assist with compliance checks, system audits, SOP adherence, and quality assurance reviews.
• Contribute to meeting departmental KPIs, service levels, and operational goals.
• Promote a consistent, professional, and collaborative team environment with strong communication practices.
• Support onboarding and ongoing training of new operators to ensure skill development and procedural understanding.

What would you bring:

• Minimum 3 years of experience in the security industry, with a solid understanding of security protocols, incident response, and frontline operations.
• Minimum 1 year of supervisory experience working in a Security Operations Centre (SOC), Command Centre, or centralized monitoring/dispatch environment.
• Proficiency in English, both written and verbal, with strong professional communication skills.
• Demonstrated leadership and supervisory experience in a call centre, operations centre, SOC, dispatch, or similar high-volume environment.
• Proven ability to work independently with minimal supervision while maintaining accuracy, situational awareness, and strong operational judgment.
• Excellent problem-solving and decision-making skills, especially under pressure or during time-sensitive events.
• Strong computer proficiency, including Microsoft Office (Word, Excel, Outlook) and operational reporting tools.
• Ability to type 40+ WPM with a high degree of accuracy.

Nice to Have

• Valid BC Security Worker Licence (or ability to obtain).
• Previous experience working with two-way radio systems, telecom platforms, or integrated communication systems.
• Experience completing incident reports, investigations, or writing operational summaries.
• Familiarity with Real-Time Adherence (RTA) and Workforce Management (WFM) tools.
• Understanding of CCTV systems, alarm monitoring, or access control software (training provided if required).
• Strong coaching and training skills to support shift performance.
• A positive, professional, and customer-focused attitude with the ability to work effectively in a fast-paced, team-oriented environment.

What's In It for You

• Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands‑on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.