Supervisor | Relational Security

Interior Health Authority; Trail; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Employee & Family Assistance Program

Employer paid training/education

Employer paid vacation

Medical Services Plan

Extended health & dental coverage

Municipal Pension Plan

Work-life balance

Job summary

Interior Health in Trail seeks an experienced Relational Security Supervisor to lead assigned staff on shift and coordinate after-hours actions with the Coordinator, Relational Security Operations and on-call Manager. The role ensures compliance with policies while maintaining secure facilities and staff safety.

The term position runs until 17 August 2027. The supervisor will oversee patrols, incident reporting, and coordination with health care teams in a dynamic hospital environment,

Responsibilities

• Supervises assigned staff by providing work direction and coordinating relief staffing.
• Assists with performance reviews by providing reports and indicators to Coordinator, Relational Security Operations Team Leader.
• Promotes team-based problem solving and proactive issue resolution.
• Patrols facilities and grounds using surveillance equipment; enforces security procedures and secures entries.
• Responds to emergencies including disaster plans and medical events; coordinates with medical staff as required.
• Investigates disturbances and documents incidents per Protection Services procedures.
• Provides security for patients and staff; offers security escorts as needed and responds to requests for assistance.
• Operates identification, access control, CCTV and related security systems.

Tools

CCTV

Job description

Interior Health is seeking an experienced Relational Security Supervisor to join their team in Trail!

This term position is expected to last until 17th August 2027.

Watch the video about our Relational Security Team to see why this is great opportunity - https://www.youtube.com/watch?v=uDUBjdpAspc

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Medical Services Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• potential Municipal Pension Plan
• Work-life balance

Job Summary

In accordance with the established vision and values of the organization and under the supervision of the Coordinator, Relational Security Operations, the Supervisor Relational Security is responsible for leading assigned staff on shift and communicating with the Coordinator, Relational Security Operations and Manager on-call, after business hours, as required. The Supervisor ensures the staff on shift follow departmental policies and procedures at the direction of the Coordinator, Relational Security Operations. The Supervisor also maintains and enforces security of persons and property in accordance with established policies and procedures.

Typical Duties And Responsibilities

• Supervises assigned staff by providing work direction, calling in relief staff and participating in the orientation and training of Relational Security Officers.
• Assists with performance reviews of Relational Security Officers by providing the Coordinator, Relational Security Operations Team Leader with reports regarding assigned work, and other performance indicators.
• Uses a collective team-based approach to promote mutual problem solving within the department, and proactively anticipates and resolves issues.
• Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
• Responds to emergencies such as the Interior Health Disaster Plan, fire, and physically aggressive patients; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
• Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
• Provides security for Interior Health patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
• Utilizes and operates photo identification, access control, CCTV and other security systems programs.
• Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
• Maintains a daily log of events and prepares detailed reports.
• Communicates with the on-call leadership after business hours regarding emergent issues, as required.
• Utilizes Protection Services Database to input metrics regarding critical incidents such as staff response time to emergency situations, physical encounters, etc, in order to support departmental goals and objectives.
• Reviews reports to ensure accuracy and appropriate handover across shifts.
• Conducts preliminary investigations following accidents/injury of Protection Services Officers.
• Provides support to Interior Health staff in response to challenging behavior in a healthcare setting. Implements and follows necessary procedures in case of emergencies, such as the Interior Health Disaster Plan.
• Assists in the creation of safety security plans to manage the presence of individuals presenting specific increased risk to staff and facilities.
• Liaises with fire, police and other related community officials, regarding fire and security protocol, per departmental guidelines.
• Performs other related duties as assigned.