Supervisor, Premium Restaurants

MLSE; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

MLSE is looking for a Restaurant Team Supervisor who will enhance guest experiences through leadership and exceptional service. This role involves managing a high-volume restaurant environment, ensuring quality standards, training staff, and maintaining compliance with health and safety regulations.

Qualifications

• Supervisory experience in a high-volume restaurant is an asset.
• Understanding of restaurant business principles and service etiquette.
• Knowledge of food and wine.

Responsibilities

• Lead the restaurant team and provide coaching.
• Ensure orders are expedited and discrepancies resolved.
• Supervise service and respond to guest concerns.

Skills

Team management

Communication

Problem solving

Attention to detail

Organizational skills

Tools

POS (Point of Sales)

Job description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valuable member of the Restaurant Team, you will be responsible for delivering elevated food & beverage service and exceptional hospitality to our guests & fans at all times by living our Visions and Values. Your leadership, passion, and commitment to teamwork will contribute to inspiring others, ensuring MLSE quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met.

• Lead by example and provide ongoing coaching, training, and motivation to therestaurant team.
• Work with the Club manager to prepare and organize seating plans.
• Ensure pre-opening duties are completed and staff are assigned sections.
• Verify the accuracy of incoming deliveries; ensure they are properly secured.
• Assist in expediting food orders to all sections of the restaurant.
• Ensure order discrepancies are quickly resolved.
• Supervise the floor during service; respond to guest concerns.
• Ensure closing duties are completed in an accurate manner.
• Document service issues and resolutions.
• Assist with other administrative functions, including employee performance reviews.
• Accurately and efficiently administer scheduling and attendance records.
• Adhere to MLSE service standards and policies.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Perform other duties as required.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Must be available to work evenings, weekends, and holidays as required.
• Supervisory or management experience in a high-volume restaurant is an asset.
• Solid understanding and practical knowledge of restaurant business principles and service etiquette.
• Effective team management experience.
• A proactive approach toward day-to-day activities and shifting demands.
• Comprehensive knowledge of food and wine.
• Competent with POS (Point of Sales).
• An aptitude for identifying and assessing details.
• Exceptional interpersonaland communication skills.
• Proven to perform well under pressure; manage multiple priorities simultaneously.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• An ongoing awareness and responsiveness to client satisfaction.
• Strong organizational skills.

Additional Information

Apply by: July 3, 2025

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse, and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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