Supervisor, Operations – Parks

Town of Whitby; Whitby; Hybrid; CAD 127,000 - 145,000; Full time

Benefits offered by this job

Benefits and pension

Job summary

The Town of Whitby is seeking a Supervisor of Operations - Parks to lead the Parks division, supervise staff, and ensure high-quality municipal services. You will manage daily operations, support budgeting, and maintain safety and SOP compliance while engaging with residents and stakeholders.

Strong leadership, communication, and problem-solving skills are essential, along with a parks-related degree and several years of supervisory experience in a unionized municipal setting.

Qualifications

• Diploma or degree in a parks-related discipline.
• At least five years of experience in parks maintenance or operations, including three years in supervisory roles.
• Experience in municipal winter operations preferred.
• Strong management, leadership, interpersonal and team-building skills.
• Knowledge of municipal government and applicable legislation.

Responsibilities

• Oversee day-to-day operation of the Parks division.
• Provide input to development of long-term resource needs and strategic plans.
• Lead staff, coach and ensure accountability for results.
• Ensure safety, SOP compliance, and training of staff and contractors.
• Assist with capital and operating budgets and respond to resident inquiries.

Skills

Leadership

Communication

Problem solving

Team building

Diplomacy

Education

Parks-related diploma/degree

Tools

Microsoft Office

Job description

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to the Senior Manager, Operations – Parks, the Supervisor, Operations - Parks is responsible for overseeing the daily operation and supervision of the Parks division including:

• Supervising, planning and delivering the day-to-day operation;
• Providing input to the development of long-term resource needs and strategic plans;
• Providing strong leadership, advice and guidance to staff
• Maintaining a visible and active presence in the field to observe work practices, reinforce safety and service expectations, coach employees, and ensure consistent accountability for operational results;
• Providing dedicated oversight by establishing clear expectations, monitoring performance and productivity, addressing issues promptly, and leading continuous operational improvements.
• Recruitment, training, personnel development and labour relations;
• Supervision, scheduling and oversight of work performed by staff and contractors;
• Preparation of reports and correspondence in response to operational issues;
• Ensure that the required staff, equipment and materials are available;
• Preparation, evaluation and administration of various tenders/quotations;
• Ensure compliance, including training and documentation, with technical regulations and legislation, including but not limited to the Occupational Health & Safety and the Highway Traffic Act.;
• Developing, implementing and training of new and existing Standard Operating Procedures (SOPs), and ensuring compliance and documentation as applicable, adhering to the Occupational Health and Safety Act;
• Assisting the Manager with the preparation and monitoring of the capital and operating budgets;
• Effectively respond to general requests, concerns and complaints from residents, the public, user groups, senior staff, and other departments; and,
• Participation in on-call responsibilities and responding to after-hours emergencies, storm events and winter operations
• Other duties as may be assigned.

Who You Are

Our Operational Services team is seeking a strong leader who can motivate, guide and hold staff accountable for results. You lead and supervise effectively in a complex, unionized environment and collaborate to resolve competing priorities while considering diverse perspectives.

You combine practical knowledge and experience with strong communication and interpersonal skills to support staff and stakeholders. You exercise tact, diplomacy and sound judgment when working with diverse partners and addressing sensitive matters.

You solve problems creatively by gathering and assessing relevant information. A skilled negotiator, you support your team, strengthen communication, ease tensions and resolve issues while adapting effectively to uncertainty and changing priorities.

What You Bring To Our Team

As the successful applicant, you will possess:

• A diploma or degree in a parks-related discipline;
• At least five years of experience in parks maintenance or operations, including three years of supervisory experience and exposure to municipal winter operations;
• Strong management, leadership, interpersonal and team-building skills, preferably gained in a unionized environment;
• Strong analytical, research, reasoning and decision-making skills;
• Excellent project management, organizational and prioritization skills;
• Demonstrated knowledge of municipal government and applicable legislation;
• Strong financial and budget management skills;
• Intermediate proficiency with Microsoft Office, including Outlook, Word and Excel;
• Excellent communication skills and the ability to build effective working relationships with staff, consultants and the public;
• The ability to work tactfully and diplomatically with a broad range of partners;
• The ability to organize and prioritize competing workloads, meet deadlines and perform effectively under pressure;
• Availability to work flexible hours, including afternoons, evenings and weekends, as required;
• A valid Class G driver’s licence maintained in good standing.

What We Offer You

• A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs.

Salary Range/Hourly rate:

$127,432.00 - $144,809.00

Hybrid information:

Hours:

Monday to Friday – 7:30 a.m. to 4:00 p.m. (forty hours per week). Flex and additional hours may be required in order to respond to emergency situations and/or assist with winter control operations.

Closing Date:

October 5, 2026

Vacancy Statement:

Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.

AI Disclosure:

The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.

Our commitment to Inclusion, Diversity, Equity, and Antiracism

At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.

Equal Employment Opportunity Statement

The Town of Whitby is an Affitative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Accommodation

The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

We thank all applicants and advise that only those selected for further consideration will be contacted.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.