Supervisor, Operational Systems

Jobtailor; Vancouver; On-site; CAD 110,000 - 140,000; Full time

Job summary

Jobtailor in Vancouver, Canada seeks a Manager to lead Salesforce Field Service initiatives and Agile delivery across enterprise IS solutions. You will guide a 4–6 person developer team, align the backlog with roadmap priorities, manage integrations, and provide operational support.

The role requires strong interpersonal and communication skills, with a focus on coaching the team to deliver high-quality business outcomes in a fast-paced environment.

Qualifications

• Minimum 5 years of experience delivering Salesforce or enterprise IS solutions.
• 3+ years of working in Agile delivery environments with teams.
• 3+ years of hands-on JIRA backlog, sprint and delivery management.

Responsibilities

• Manage the day-to-day activities for planning, coordination, and delivery of Salesforce Field Service initiatives using Agile practices.
• Lead a team of 4–6 developers to deliver business requirements and enhance system features.
• Collaborate with the Systems Specialist on roadmap delivery, integrations, upgrades, and operational support.
• Oversee work intake, sequencing, and delivery using JIRA as the system of record; coordinate Salesforce for user support.

Skills

Salesforce Management

Agile Delivery

JIRA Proficiency

Team Leadership

Backlog Management

Roadmap Delivery

System Integration

Tools

Salesforce

JIRA

Job description

• Manage the day-to-day activities for planning, coordination, and delivery of Salesforce Field Service and related system initiatives using Agile practices


• Manage a team of 4-6 developers to deliver business requirements and enhance system features


• Work closely with the Systems Specialist, managing activities related to roadmap delivery, integrations, system upgrades, and operational support


• Manage work intake, sequencing, and delivery using JIRA as the system of record for development and Salesforce for user support


• Translate prioritized backlog items into executable 2-week sprints and monthly release plans


• Manage activities across configuration, development, testing, deployment, and post-release validation


• Provide coaching, training, and guidance to team members to support skill development and high performance


• Manage team workload and capacity, including unplanned work, priority churn, and scope creep


• Guide and oversee Agile ceremonies

Requirements

• Minimum of 5 years of experience as a manager delivering Salesforce or enterprise IS solutions


• 3+ years of working in Agile delivery environments with teams adopting Agile ways of working


• 3+ years of strong working knowledge of JIRA for backlog, sprint and delivery management


• 3+ years of coordinating work with a development team


• Experience working within Salesforce ecosystem


• Ability to learn and understand software programs and new systems


• Excellent interpersonal skills, combined with strong verbal and written communication skills

Core Competencies

Demonstrates expertise in managing Salesforce Field Service initiatives and Agile delivery practices, with a strong focus on team leadership, backlog management, and system enhancements. Proven ability to coach and guide teams while ensuring effective delivery of business requirements and operational support.

Highest-signal resume keywords

• Salesforce Management


• Agile Delivery


• JIRA Proficiency


• Team Leadership


• Backlog Management

ATS Optimization Keywords

Hard Skills

• Salesforce Field Service


• Agile Practices


• Backlog Management


• Sprint Planning


• System Integration


• Configuration Management


• Testing and Deployment


• Post-Release Validation


• Team Coordination


• Capacity Management

Soft Skills

• Interpersonal Skills


• Verbal Communication


• Written Communication


• Coaching


• Guidance

Industry Keywords

• Enterprise IS Solutions


• Agile Environments


• Roadmap Delivery


• Operational Support

Tools & Technologies

• JIRA


• Salesforce