Supervisor of Resident Care

St. Joseph’s Hospice; Sarnia; On-site; Full time

Job summary

A leading hospice care organization is seeking a Supervisor of Resident Care to lead clinical services and manage a collaborative care team. This role involves ensuring high-quality end-of-life care, supporting residents and their families, and requires a registered nurse with palliative care experience. Strong project management and interpersonal skills are vital for success in this position. The full-time role offers a competitive salary with several benefits, contributing to a nurturing community environment.

Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

Qualifications

• Registered Nurse in good standing with the College of Nurses of Ontario.
• Experience in Hospice Palliative Care is required.
• Strong project management and administration skills essential.

Responsibilities

• Responsible for clinical practice supervision in day-to-day operations.
• Facilitates education and training for residents and families regarding hospice care.
• Coordinates recruitment and performs competency reviews for team members.

Skills

Strong interpersonal skills

Excellent written and communication skills

Strong problem-solving skills

Project management skills

Education

BScN

Registered Nurse with the College of Nurses of Ontario

Fundamentals of Hospice Palliative Care Education

Comprehensive Advanced Palliative Care Education (CAPCE)

Tools

Word

Excel

PowerPoint

Outlook

Job description

Reports to : Director of Resident Services

JOB PURPOSE

We're looking for people with unique experience, skills and talents to join our amazing team that is dedicated to creating a community where the best possible end-of-life care and grief support are available.

If you're looking for an opportunity where you can truly make a difference in people's lives, while working as a member of our collaborative team - we'd love to chat. If you'd appreciate a place that is sincerely committed to quality of care and quality of work life; shared Leadership and relationship-centred culture we welcome your application.

St. Joseph’s Hospice Resource Centre of Sarnia Lambton (Hospice) is a faith-based organization that provides quality of life at the end of life, offering compassionate, holistic care and support to individuals living with terminal illness. Support is extended to their family members and caregivers, and to those grieving the loss of a loved one. Hospice programs and services are offered at no cost to those we support, and are available irrespective of age, gender, religion, race, ethnicity or economic status.

POSITION SUMMARY

The Supervisor of Resident Care is responsible for leading the clinical services delivered at St. Joseph’s Hospice providing supervision and coordination of the care team which includes regulated and unregulated providers, support staff and volunteers. This includes ensuring a professional practice environment with a delivery of high quality, safe, effective, efficient, resident-driven and family centered care.

The Supervisor of Resident Care facilitates a supportive culture and practice environment that is conducive to philosophies of compassionate and caring hospice palliative care specifically as it relates to end of life care. The supervisor will provide support and education to residents, families, and patients in the community, hospice and hospital.

• Creates a welcoming, physically, and emotionally safe, relationship-building environment for residents and their families / care partners in collaboration with the interdisciplinary care team.
• Responsible for Clinical Practice supervision in the day-to-day clinical operations.
• Supervises quality palliative care to residents in accordance with HPCO, CHPCA, and CNO standards and in accordance with the OPCN Care Competency Framework.
• Supports recruitment process including interviews, in collaboration with the Director of Resident Services.
• Coordinates a comprehensive onboarding / orientation plan and supports new team members.
• Assists with development of personal development plans during onboarding and annually.
• Monitors performance through core competency reviews of team members in achieving standards of practice in collaboration with the Director of Resident Services.
• Plans, prepares, and facilitates clinical learning opportunities and education using adult education and best practices.
• Accountable for the planning and providing education to the patient / resident / family regarding hospice, end of life care and services that are available.
• Meets patient / resident / family where they are at, community / hospital / hospice.
• Ensures resident care plans are completed in a timely manner.
• Maintain an area of focus to ensure residents / potential residents have equity to access the benefits of end-of-life care.
• Facilitates clinical rounds and daily huddles with clinical staff.
• Provides clinical supervision, mentoring, coaching and leadership to members of the care team.
• Participate in committee meetings as directed by the Director of Resident Services.
• Review incident reports and resident care complaints with the Director of Resident Services to identify and implement quality improvement strategies.
• Primary liaison between the Residence Quality Committee, the Director of Resident Services, and the Executive Director.
• Assist the Director of Resident Services to meet benchmark targets related to client satisfaction, staff satisfaction and quality improvement plan.
• In conjunction with Director of Resident Services, supports the development and maintenance of a Risk Management program.
• Ensure the ongoing maintenance of equipment, in collaboration with staff. Facilitate training as needed.
• Conducts periodic chart reviews to ensure compliance and consistency with established policies and procedures.
• Assists in the development and / or revision of Hospice Clinical Policies and Procedures.
• Oversees management of e-learnings by assigning Surge Learning as required to the Residence team.
• Promotes the safety of residents, family, visitors, staff and volunteers by ensuring that safety programs are in place, available for review, incorporated into information protocols and evaluated regularly.
• Promotes staff well-being through mental health education, debriefing, and other supports.
• Works with staff to ensure compliance with all Health and Safety Program guidelines, policies, and procedures.
• Operates in compliance with Public Health, Ministry of Labour and Occupational Health and Safety Act.
• Liaison with Community Partners as needed (i.e. Hogans Pharmacy, Pro Resp, Home and Community Care, Lambton College).
• Coordinates and supports student placements in the Residence and / or job shadowing experiences.

QUALIFICATION AND SKILLS

• Registered Nurse with the College of Nurses of Ontario.
• BScN, (preferred).
• Experience in Hospice Palliative Care (Required).
• Registered in good standing with the College of Nurses of Ontario.
• Fundamentals of Hospice Palliative Care Education.
• Comprehensive Advanced Palliative Care Education (CAPCE) (required).
• LEAP – Learning Essential Approaches to Palliative and End-of-Life Care and / or Sound knowledge of Pallium Standards (preferred).
• Canadian Nurses Association Certification in Hospice Palliative Care Nursing (preferred).
• Excellent project management and administration skills.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Patience and coaching skills.
• Work well under pressure; able to meet demanding deadlines with a calm manner.
• Excellent written and communication skills.
• Strong computer skills in Word, Excel, PowerPoint and Outlook.
• Valid Driver's License, use of reliable vehicle, and willingness to travel.
• Experience supporting people with life limiting illnesses and their care partners preferably in community settings.
• Committed to inclusivity, health equity and smooth care transitions.
• Demonstrated relationship management skills consistent with the Mission, Vision and Values of Hospice.
• Ability to work flexible hours when required (evening / weekends).
• Other duties as assigned.

Job Type : Full-time; 37.5 hours per week

Salary : $44.24-46.90 per hour

Schedule : Monday to Friday, 8 : 00 am-4 : 00 pm

• Healthcare of Ontario Pension Plan (HOOPP)
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

As a condition of employment, you are required to submit proof of COVID-19 vaccination to Hospice and are required to comply with any health and safety procedures implemented by Hospice, Lambton Public Health and Ministry of Health, such as mandatory masks and use of necessary Personal Protective Equipment (PPE) where required.

Hospice is an equal opportunity employer, and we will accommodate candidate needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate disabilities. If you require accommodations to fully and fairly participate in the interview and selection process, please notify the Executive Director, Kelly Chartrand if you are selected for an interview.

Interested applicants, provided they meet the eligibility criteria, are invited to submit a cover letter and resume to :

Subject Line : Supervisor of Resident Care

This job posting will remain open until a qualified candidate is selected. We thank all applicants for their interest; however, only those selected for an interview will be contacted.