Supervisor, Manual Operations

Canada Post / Postes Canada; Saguenay; On-site; CAD 60,000 - 75,000; Full time

Job summary

Canada Post in Chicoutimi, QC is seeking a dedicated supervisor for the Mail Processing Section. Reporting to the Superintendent, you will coordinate daily mail processing, guide a team, and handle administrative tasks related to shift operations.

You will enforce safety programs, manage staffing, track performance, and maintain records in SAP. Fluency in French is essential; a strong knowledge of Microsoft Office is expected. This is a permanent full-time role based in Chicoutimi.

Qualifications

• Minimum 1 year experience managing a team
• Minimum 2 years’ experience working within a unionized environment
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Responsibilities

• Supervises the processing of all classes of mail in a postal facility.
• Sets daily priorities to ensure deadlines and service commitments are met.
• Monitors and follows up on delivery and scanning exceptions; liaises with other functions to ensure efficient mail movement.
• Promotes and implements workplace safety and health programs; coaches staff on safe practices.
• Oversees hiring, staffing, performance management and attendance management; may engage Labour Relations on collective agreement terms.
• Estimates workloads to assure adequate staffing; assigns staff to areas based on mail volume.

Skills

Team leadership

People management

Union environment experience

Education

High School diploma or provincial equivalent (GED)

Tools

Microsoft Office

Job description

Job Requisition Id: 203643

Business Function: Plant Operations

Primary City: Chicoutimi

Province: Quebec

Employment Type: Full-Time

Employment Status: Permanent

Language Requirement: French Essential

Employee Class and Level: OP 01

Number of Vacancies: 1

Job Closing Date (YYYY-MM-DD): 2026-09-15

Job Description

Reporting to the Superintendent, manages the efficient manual processing of all classes of mail on assigned shift; supervises staff; performs various administrative tasks related to operation of the Section, and performs other related duties as assigned. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities

• Supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail.
• Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.
• Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.
• Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume. Requests additional equipment or services as required.

Job Responsibilities (continued)

• Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.
• Conducts daily observations of employee productivity. Investigates abnormalities and works to improve performance and implement best practices in productivity. Analyzes daily productivity reports to determine problems and trends. Shares analysis and results with team.
• Maintains administrative records on volumes processed and employees’ time and leave in SAP. Performs administrative tasks related to the operation of the shift. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.
• Promotes good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public.

Qualifications

Education

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Not Applicable

Assets

• Post-secondary degree/diploma

Canada Post’s values and behaviours

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.