Supervisor, Operations Relief

Canada Post / Postes Canada; New Waterford; On-site; CAD 62,000 - 84,000; Full time

Job summary

Canada Post in New Waterford, Nova Scotia, is seeking a permanent, full-time Operations Leader to supervise mail delivery and processing on an assigned shift.

You will oversee carriers, RSMCs and CUS, coach staff, enforce safety programs, and ensure service commitments are met while adhering to procedures and regulations.

Qualifications

• Minimum 1 year experience managing a team or 2 years’ experience in a unionized environment
• Working knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint)

Responsibilities

• Supervise daily mail delivery and processing operations to meet deadlines and ensure safety and compliance.
• Set priorities and monitor performance; liaise with other operational functions to ensure efficient mail movement.
• Promote and implement workplace safety programs; address health and safety issues promptly.
• Provide leadership, coach staff, and administer HR processes within the unit; handle staffing and attendance.
• Forecast workloads and authorize overtime as needed; assign staff to different areas as volumes fluctuate.
• Maintain administrative records and SAP documentation; generate reports and support shift operations.
• Foster positive relations with bargaining unit representatives, contractors, customers and the public.

Skills

Team management

Communication

Education

High School diploma

Tools

Microsoft Office

Job description

Job Requisition Id:

203003

Business Function:

Delivery Operations

Primary City:

New Waterford

Province:

Nova Scotia

Employment Type:

Full-Time

Employment Status:

Permanent

Language Requirement:

English Essential

Employee Class and Level:

OP 01

Working Hours:

40 hours per week

Number of Vacancies:

1

Salary:

$73,103

Job Closing Date (YYYY-MM-DD):

2026/09/07

Job Description

On a relief basis, supervises the mail delivery and mail processing operations within a Local Area. This includes the activities of letter carriers, RSMC’s and CUS assigned to deliver the mail as well as the efficient manual processing of mail on assigned shift. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities

• For mail delivery, supervises the daily operation of a team to ensure the safe and efficient sortation, routing and delivery of mail in accordance with regulations procedures and instructions.
• For mail processing, supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail.
• Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.
• Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.
• Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume. Requests additional equipment or services as required.

Job Responsibilities (continued)

• Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.
• Conducts daily observations of employee productivity. Investigates abnormalities and works to improve performance and implement best practices in productivity. Analyzes daily productivity reports to determine problems and trends. Shares analysis and results with team.
• Maintains administrative records on volumes processed and employees’ time and leave in SAP. Performs administrative tasks related to the operation of the shift. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.
• Promotes good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public.

Qualifications

Education

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Not Applicable

Assets

• Post-secondary degree/diploma

Canada Post’s values and behaviours

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.