Supervisor, Mail Processing - Night Shift

Canada Post / Postes Canada; Montreal (administrative region); On-site; CAD 65,000 - 88,000; Full time

Job summary

Canada Post / Postes Canada in Montreal seeks a Supervisor to manage the mail processing operation during the shift, ensuring targets, service and production standards are met while upholding health and safety. You will provide guidance to the workforce and drive performance in a busy plant environment.

The role requires coaching, staffing, attendance management and coordination with Labour Relations. Strong MS Office skills and a focus on process improvements are essential.

Qualifications

• Education: High School diploma or provincial equivalent; post-secondary degree/diploma preferred.
• Experience: 1 year managing a team or 2 years in a unionized environment; proficient with MS Office.
• Assets: Post-secondary degree/diploma.

Responsibilities

• Develops plans to meet goals, monitors staffing and workload during shift, and adjusts as needed.
• Promotes safety programs and coaches staff on safe practices; handles return-to-work matters.
• Directs, coaches and leads employees; manages HR processes, performance and attendance.
• Communicates with Labour Relations on collective agreement terms and grievances.
• Evaluates methods for efficiency and implements improvements; coordinates with support groups.
• Updates data for reporting systems and analyzes productivity and trends.
• Provides shift recap and discusses anomalies; responds to equipment failures promptly.
• Maintains time and leave records; generates reports and handles administrative tasks.

Skills

Microsoft Office

Education

High School diploma

Post-secondary degree/diploma

Job description

Job Description

The Supervisor is accountable for the safe and efficient management of the total mail processing operation within an assigned area so that plant operating targets and service and production standards are met during the assigned shift. This includes plant and section operating targets, production standards, service, quality, and health and safety. Provides guidance and leadership to employees and is responsible for all activities related to management of the workforce.

Job Responsibilities

• Develops plans to meet daily/weekly/monthly goals, processing strategies, and employees required to meet service commitments. Continuously monitors staffing level and workload and adjusts as necessary during the shift, taking into account the impact throughout the Plant. Understands and works towards the goals and vision of operations such as productivity, customer service, cut-offs and quality.
• Promotes and implements work‑place safety and health programs for the work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts inspections and investigations, and reports and follows up on accident incidences or unsafe operating conditions. Oversees the return‑to‑work and accommodation of employees unable to perform the full range of duties, participating in case review committee meetings as required. May participate as a member of the local health and safety committee.
• Directs, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement, including the management of first‑level grievances. Creates learning and knowledge transfer opportunities for assigned staff.
• Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.
• Controls and updates data for reporting systems to ensure all plant data requirements are met. Analyzes daily productivity reports to determine problems and trends. Shares analysis and key indicator results with the team.
• Communicates frequently with the previous and post‑shift supervisors. Provides a brief “recap” of key activities performed and discusses any anomalies that occurred during the shift.
• Promptly responds to equipment failures, makes adjustments to meet scheduled deadlines, prepares a report and notifies Production Control and Reporting.
• Maintains employees’ time and leave to ensure accurate and timely pay for all employees. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.

Qualifications

• Education: High School diploma or provincial equivalent (GED). Equivalent experience may be accepted in lieu of a high school diploma.
• Experience: Minimum 1 year experience managing a team or minimum 2 years’ experience working within a unionized environment. Working knowledge of Microsoft Office (understanding of major features of each application).
• Assets: Post‑secondary degree/diploma.

Values and Behaviours

Our Values – Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day.