Supervisor, Operations Relief

Canada Post; Bas-Saint-Laurent; On-site; CAD 55,000 - 75,000; Full time

Job summary

Canada Post is seeking a Supervisor, Operations Relief to oversee mail delivery and processing within a Local Area in Rivière-du-Loup, Quebec. The role requires coaching staff, managing performance, and ensuring safety and efficiency on shifts.

You will collaborate with operations to optimize workflow and maintain service levels. The position involves staffing, overtime decisions, and coordinating with other functions to sustain production and customer service.

Qualifications

• Experience supervising mail delivery and processing operations.
• Ability to coach and direct employees on safe work practices.
• Experience administering HR processes: staffing, performance and attendance management.
• Ability to liaise with Labour Relations and union representatives.
• Ability to estimate workloads and assign staff across operation areas.

Responsibilities

• Supervises daily mail delivery operation to ensure safe, efficient sortation, routing and delivery.
• Supervises mail processing and sets daily priorities to meet deadlines and service commitments.
• Promotes and implements workplace safety programs and coaches staff on safety practices.

Skills

Supervision

Coaching

People management

Workplace safety

Staffing & attendance

Job description

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Supervisor, Operations Relief

Location: Rivière du Loup, QC, CA

Job Requisition Id: 203005
Business Function: Delivery Operations
Primary City: Rivière du Loup
Other Location(s):
Province: Quebec
Employment Type: Full-Time
Employment Status: Term - With the possibility of extension or permanency
Language Requirement: French Essential
Employee Class and Level: OP 01
Working Hours: Monday to Friday from 14h00 to 22h00, or as per replacement.
Number of Vacancies: 1
Job Closing Date (YYYY-MM-DD): 2026-09-01

Job Description

On a relief basis, supervises the mail delivery and mail processing operations within a Local Area. This includes the activities of letter carriers, RSMC's and CUS assigned to deliver the mail as well as the efficient manual processing of mail on assigned shift. Acts as the "voice of the company", sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Operations Relief.

• For mail delivery, supervises the daily operation of a team to ensure the safe and efficient sortation, routing and delivery of mail in accordance with regulations procedures and instructions.
• For mail processing, supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail.
• Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.
• Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.
• Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume. Requests additional equipment or services as required.

Job Responsibilities (continued)

• Evaluates current operational methods and procedures and recommends