Supervisor, Licensing & Enforcement Administration (One Year Contract)

Town of Milton; Milton; Hybrid; CAD 99,994 - 124,994; Part time

Benefits offered by this job

OMERS pension plan

Paid time off

Hybrid work options

Active Living Pass discounts

Perkopolis discounts

Job summary

The Town of Milton is seeking a Licensing and Enforcement supervisor to lead licensing administration staff and Screening Officers. The role focuses on issuing licenses, managing the licensing counter, and supporting the Manager of Licensing & Enforcement.

Primarily in-office with hybrid options for eligible positions, the role requires strong leadership, customer service excellence, and adherence to municipal by-laws.

Qualifications

• 3 years of experience in a related environment
• Experience in municipal licensing is preferred
• Strong interpersonal, communication, customer service and supervisory skills
• Demonstrated ability to exercise significant judgement and work independently

Responsibilities

• Recruits, selects, supervises, motivates and trains assigned staff
• Oversees licensing issuance and day-to-day operations at the licensing counter
• Coordinates licensing appointments, renewals and appeals
• Prepared payment reconciliation reports for approved payments to suppliers
• Responds to enquiries from the public and staff via telephone and email
• Provides back-up support to other administrative functions

Skills

Supervisory skills

Customer service

Licensing enforcement

Education

Post-Secondary diploma or degree in public administration or business

Tools

Parking enforcement software

Job description

Job Type:ContractDepartment:Salary:$99,994.00 - $124,994.00Close Date (closes at 12:00 am on date noted below):January 1, 2027Hours per Week:35Openings:1Position SummaryAbout MiltonJoin one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.What We Offer?This contract position is eligible for the following:Annual Salary Range: $99,994 - $124,994Payment in Lieu of Benefits (for contracts over 12 months)Employee Assistance ProgramEligibility to participate in the OMERS pension planPaid time off, including vacation and incidental days (for contracts over 6 months)Employee perks/discounts: Discount on Active Living Pass and PerkopolisFlexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)Position SummaryReporting to the Manager, Licensing & Enforcement, this position is responsible for the direct supervision of the licensing administration staff and Screening Officers to ensure staff and systems effectively adhere to applicable legislative and administrative requirements. Along with overseeing the issuance of licenses, this role is responsible for overseeing the day-to-day operations at the Licensing and Parking Enforcement customer service counter, including scheduling, assisting with escalated customer service issues and supporting the Manager of Licensing & Enforcement.This role will be primarily in-office.Major Job ResponsibilitiesRecruits, selects, supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality, organizational compliance with policies and proceduresSupervises administrative staff by assessing, prioritizing and having oversight on daily activities to ensure that services are provided efficiently and effectivelyAuthorized discretionary powers to resolve elevated customer inquiries in accordance with Town by-lawsIdentifies opportunities for process and service improvement in Licensing and Enforcement customer service areas and develops and implements improvement initiativesEnsures all records and reports are maintained with respect to all license, renewals, complaints and related actionsProvides superior front-line customer service and administrative functions in a fast paced, time-sensitive, municipal l environment;Prepares, composes and responds to correspondence and statistical information, documentation and/or requests for information as required.Maintains asset inventory, arranging service and maintenance of equipment as required, including liaising with internal departments and outside service providers to assist in identifying and resolving issues.Prepares payment reconciliation reports for approved payments to suppliers and service providers.Coordinates licensing issuance with the Town’s Planning Department, Engineering Department, Milton Fire Department and external agenciesOversee scheduling of licensing appointments and renewals and appealsProvides encouragement, guidance, training and support to staff to fulfilling their key responsibilities.Provides back-up support to other administrative functions and performs other related duties, as assigned, necessary departmental and corporate objectives, including those that may occur in unplanned or emergency situations.Provides telephone, email, counter and dispatch services for the department by responding to routine enquiries and complaints from the public and staff. Transfers/directs enquiries to appropriate staff members, City departments and/or external agencies. Responds to base radio and dispatches calls to appropriate staff, as required.Has the ability to routinely and in a professional and tactful manner work under pressure in stressful situations and deal with conflict as well as sensitive and confidential issues.Education & ExperiencePost-Secondary diploma or degree in public administration or business or a related field3 years of experience in a related environment1 year of experience in a supervisor capacityExperience working within a municipal environment; preferably in licensing and enforcement or customer service3 years experience in municipal licensing is preferredWorking knowledge of the Municipal Act, Provincial Offences Act, Highway Traffic Act and AGCO legislative requirementsStrong interpersonal, communication, customer service and supervisory skillsDemonstrated progressive experience in managing a teamDemonstrated ability to exercise significant judgement and work independently, as well as demonstrated analytical and problem solving skillsAbility to analyze and interpret various legislationProficient in Windows based software including Word, Excel and Outlook, Amanda and parking enforcement based softwareKnowledge of the Health and Safety Act and applicable regulations as it relates to the positionNote to ApplicantsThis posting is for an existing job vacancy.The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practiceWe thank all who apply, however only those selected to move forward in the process will be contacted.AccommodationsShould you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.How to ApplyInterested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please this position is open until filled.If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.