Supervisor, Intake

Canadian Hearing Services; Canada; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Canadian Hearing Services (CHS) seeks a Supervisor, Intake to ensure accurate client data collection, identify appropriate services, and coordinate internal or external referrals.

This role serves as the first point of contact for clients and facilitates a smooth entry into CHS programs, coordinating intake across Connect Mental Health Counselling, General Support Services, Hearing Care Counselling, and more.

Qualifications

• Strong organizational and interpersonal abilities for coordinating intake.
• Excellent communication skills for client interactions.
• Ability to work in a fast-paced, hybrid environment with diverse clients.

Responsibilities

• Coordinate intake across multiple service areas and ensure accurate data.
• Support service navigation, referrals, and waitlist management.
• Supervise Program Assistants and contribute to service improvement.
• Maintain documentation and participate in organizational committees.

Skills

Organizational skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in social work, psychology, or related human services field

Job description

Canadian Hearing Services (CHS) has an opening for a Supervisor, Intake position. Reporting to the Manager, Operations & Service Performance Programs & Services Operations, the Supervisor ensures that accurate client data is collected, appropriate services are identified, and referrals are made internally or externally as needed. This role serves as the first point of contact for clients and plays a critical role in ensuring a smooth and informed entry into CHS programs.

This role will coordinate intake across multiple service areas, including Connect Mental Health Counselling, General Support Services, Hearing Care Counselling, Deafblind Intervening, Settlement Services, Language Instruction for Newcomers to Canada, and Workforce Literacy. This role focuses on ensuring culturally and linguistically appropriate service for Deaf, Francophone, and linguistic minority clients, and coordinating interpretation services as needed. Responsibilities include managing intake documentation, maintaining waitlists, supporting communication access, and ensuring the use of best practice screening and assessment tools, and supervising Program Assistants. The Supervisor also contributes to service improvement through database management and participation in organizational committees.

This will be a permanent, full-time position, working Monday – Friday, 9:00 a.m. – 5:00 p.m.

This posting is due to this being a new position.

The ideal candidate will have a bachelor’s degree in social work, psychology, or a related human services field, or an equivalent combination of education and experience, and a Minimum 2–3 years of experience in client intake, service navigation, or mental health triage, preferably in a multi-service or community-based setting. Have demonstrated experience using standardized screening and assessment tools in a mental health or social services context, and knowledge of best practices in intake coordination, client engagement, and referral processes. Fluency in one or more of the following languages used by Canadian Hearing Services' clients is strongly preferred: American Sign Language (ASL), Langue des signes québécoise (LSQ), and/or French.

You have strong organizational, communication, and interpersonal skills, with the ability to manage competing priorities and meet deadlines. Demonstrated cultural competency and sensitivity to working in diverse communities. Proven ability to work both independently and collaboratively in a fast-paced, virtual and in-person environment

Canadian Hearing Services (“CHS”) is the leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest and only Accredited organization of its kind in North America. Building on its 86-year history following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.

CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)

CLOSING DATE: Internal – October 2, 2026, External – Until Filled

COVID-19 considerations:

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.

CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.