Supervisor, Infrastructure Services & Operations

Manitoba Blue Cross; Winnipeg; Hybrid; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Casual dress code

Personal and professional development

Comprehensive health benefit package

Competitive starting salary

Job summary

Manitoba Blue Cross seeks a senior Infrastructure & Operations leader to deliver secure, cost-efficient technology services. You will oversee cloud and on‑premises infrastructure, service delivery, and vendor partnerships, with a focus on reliability and performance.

You will mentor a diverse team, drive modernization of IT services, and partner with stakeholders to align technology with business goals. Hybrid work arrangements and strong health benefits are offered.

Qualifications

• 10+ years in IT with 5+ years in leadership roles.
• Strong cloud, networking, security, backup, and DR skills.
• Experience with vendor negotiations, procurement, and contract management.
• Familiarity with ITIL or ITSM frameworks.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead Infrastructure Operations and Service Desk functions, ensuring high-quality desktop support and adherence to ITIL processes.
• Oversee disaster recovery, business continuity, backup, and recovery programs with regular testing.
• Provide architectural input and governance across compute, storage, networking, and security domains.
• Drive capacity planning, cost management, and lifecycle management of infrastructure services.
• Mentor and develop Infrastructure Support and Service Desk teams; manage recruitment and on-call coverage.

Skills

Cloud infrastructure

Leadership

Vendor management

IT service management

Budget and cost control

Education

Bachelor's degree in CS/IS or related field

Tools

AWS

Windows/Linux

VMware

Networking

Monitoring tools

Job description

About Manitoba Blue Cross

We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.

Why work for us?

Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.

Culture of Caring

We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.

We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

• Competitive starting salary.
• A comprehensive health benefit package.
• Hybrid work environment, flexible work schedules.
• Casual dress code to promote diversity and inclusivity.
• Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

POSITION SUMMARY:

The Supervisor, Infrastructure & Operations is responsible for the delivery of technology infrastructure, cloud services, and Service Desk operations. The incumbent provides technical and operational leadership to ensure secure, reliable, and cost-effective services while overseeing vendor management and technology procurement. The Supervisor supports the organization’s technology strategy through cloud-based solutions and operational excellence.

DUTIES AND RESPONSIBILITIES

Infrastructure Operations & Reliability

• Ensures infrastructure services meet requirements for availability, performance, security, resilience, recoverability, and lifecycle management.
• Leads Infrastructure Operations and Service Desk functions, ensuring effective desktop support and adherence to incident, problem, change, and service management processes.
• Acts as an escalation point for complex infrastructure issues and leads the resolution of significant incidents and recurring problems.
• Oversees disaster recovery, business continuity, backup, and recovery programs, including regular testing and validation.
• Establishes and maintains infrastructure standards, service levels, operational procedures, runbooks, and documentation.
• Manages software assets, enterprise licensing, subscriptions, maintenance agreements, and support contracts.

Cloud & Infrastructure Leadership

• Participates in the infrastructure/cloud roadmap, recommends solutions to control technology spending, proposes architecture decisions, proposes business cases and influence technology strategy
• Provides technical leadership across compute, storage, networking, security, monitoring, backup, and disaster recovery.
• Participates in the design and implementation of secure, scalable, highly available, and cost-effective technology solutions.
• Drives capacity planning, resource utilization, cost management, and infrastructure lifecycle management.
• Provides architectural input to technology projects and ensures solutions are supportable, monitored, operationally ready, and compliant with established standards.

Vendor Management & Technology Procurement

• Develops and maintains relationships with technology vendors, managed service providers, cloud partners, and software suppliers.
• Participates in vendor evaluations, procurement activities, and contract negotiations to optimize pricing, service levels, licensing, and contractual terms.
• Evaluates technology solutions and provides recommendations based on technical capability, risk, service quality, and total cost of ownership.
• Contributes to business cases and cost-benefit analyses to support technology investments, procurement decisions, and technology-spending optimization.

Leadership & Team Development

• Leads, coaches, and develops Infrastructure Support and Service Desk team members.
• Establishes team objectives, priorities, service expectations, and performance measures, providing ongoing feedback and performance reviews.
• Fosters a culture of accountability, collaboration, continuous improvement, knowledge sharing, and customer service.
• Identifies skills gaps and supports employee training and professional development.
• Participates in recruitment, onboarding, workforce planning, scheduling, and on-call coverage.
• Develops and maintains effective escalation and on-call processes while fostering collaboration across Technology Services teams.

Service Delivery & Customer Experience

• Ensures Infrastructure and Service Desk teams deliver consistent, professional, customer-focused services.
• Oversees ticket triage, prioritization, and escalation.
• Promotes visibility of IT services, performance, incidents, and planned maintenance.
• Ensures clear and effective communication with technical and non-technical stakeholders.

Technology Strategy & Continuous Improvement

• Contributes to the development and execution of the organization's technology strategy, including evaluation of emerging technologies and business opportunities.
• Identifies and implements opportunities to automate processes, improve operational efficiency, and optimize technology services.
• Collaborates with technology leaders to establish technology roadmaps, standards, and operational requirements.
• Performs other related duties and special assignments as assigned.

QUALIFICATIONS AND SKILLS

• Post-secondary degree in Computer Science, Information Systems, or a related field is required.
• Minimum 10 years of relevant experience in the Information Technology field, including 5 years in a supervisory, leadership, or senior technical role.
• Demonstrated collaborative leadership skills, with proven ability to coach, develop, and inspire a team of technical professionals.
• Strong technical background with hands-on experience in cloud infrastructure and services, including networking, security, identity and access management, monitoring, backup, disaster recovery, and high-availability solutions.
• Strong understanding of IT infrastructure operations, including Windows and Linux operating systems, networking, virtualization, storage, backup, and monitoring technologies.
• Demonstrated experience managing technology vendors, managed service providers, software procurement, licensing, contract management, and vendor negotiations.
• Strong understanding of IT service management principles, including Incident, Problem, Change, and Service Request Management.
• Strong analytical, organizational, negotiation, and problem-solving skills, with the ability to evaluate technology solutions, develop business cases, and manage competing priorities in a dynamic environment.
• Both hands on and strategic with the ability to navigate between operational requirements and long-term organizational objectives.
• Exhibits highest standards of professionalism and personal integrity. Exercises sound judgment, tact, and discretion when handling confidential or sensitive information.
• Excellent verbal and written communicator with strong interpersonal skills, and the ability to work effectively with technical teams, vendors, business stakeholders, and senior leadership.
• AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified Cloud Practitioner are preferred.
• ITIL certification or experience with formal IT Service Management frameworks is preferred.

To learn more visit: https://www2.mb.bluecross.ca/about-us/careers

We thank all applicants for their interest; however only those being considered will be contacted.

Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.