Team Manager, Information Technology

Alberta Blue Cross; Edmonton; Hybrid; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Remote work option

Travel to office as needed

Job summary

Alberta Blue Cross is seeking a Team Manager for our Information Technology division in Canada. You will lead a team of System Analysts responsible for maintaining and improving critical business systems and processes, while guiding staff through coaching, mentorship and performance management.

The role offers flexibility to work from home with travel to the office when required, and Edmonton residence is preferred. Strong leadership, strategic planning and SDLC expertise are essential.

Qualifications

• Bachelor's degree or diploma in IT or related field.
• Minimum of five years of leadership in an IT organization or team.
• Strong planning, organizing and prioritization abilities.
• Solid understanding of the System Development Life Cycle (SDLC).
• Experience with Agile methodologies and AI tools is a plus.

Responsibilities

• Coach and develop the team to grow and improve performance.
• Lead IT professionals to consistently deliver high‑quality business solutions.
• Champion change management and process improvements aligned with goals.
• Foster proactive problem solving and continuous productivity improvements.
• Support team wellness and collaboration across stakeholders.
• Drive pilots and scale successful POCs into production.
• Collaborate with cross‑functional groups and communicate changes effectively.
• Manage team performance through metrics and regular check‑ins.
• Plan resources, set priorities and assign work with peers.
• Recruit, coach and develop team members to meet business needs.
• Participate in cross‑functional initiatives and stay current with health informatics trends.

Skills

Team leadership

IT service delivery

Change management

Cross-functional collaboration

Agile frameworks

AI in workflows

Communication

SDLC

Education

University degree in IT

Job description

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Our Information Technology division plays a key role in the delivery of business services at Alberta Blue Cross®. Reporting to the Manager, the successful Team Manager will be responsible for operations management of critical business application(s) and services and will provide leadership to team members in the pursuit of service delivery excellence.

The Team Manager will manage a team of System Analysts that are responsible for maintenance and continuous improvement of business systems and processes.

As the successful candidate, you will lead a team through mentorship, coaching and performance management. You will have flexibility to work from home and as well, travel into office when required. Preference will be given to those candidates that reside in Edmonton.

WHAT YOU WILL DO:

• Provide coaching and professional development opportunities to foster team growth and enhance overall performance.
• Provide leadership to a team of high performing IT professionals to deliver high-quality business solutions every day.
• Champion change management initiatives by identifying areas for process optimization, implementing best practices, and ensuring alignment with organizational goals.
• Encourage a proactive approach to problem-solving, empowering team members to propose and implement improvements to enhance productivity, quality of deliverables, and compliance.
• Promote, encourage, and support the wellness of team members.
• Drive pilot initiatives and proof of concepts (POCs), scaling successful outcomes into production.
• Collaborate with cross-functional teams to ensure changes are effectively communicated and integrated, fostering an environment of adaptability and collaboration.
• Build and maintain effective relationships with internal and external stakeholders.
• Monitor and measure the success of improvement initiatives, providing feedback and adjustments as needed to ensure sustained progress and enhanced operations.
• Manage performance of the team and individuals through metrics, frequent check ins and career planning tools.
• Prepare resource plans, set priorities, and allocate team members to operational and project work in collaboration with peers and managers.
• Recruit, coach and develop team members in ways that address both business and individual needs.
• Participate and, if needed, lead cross-functional initiatives and committees.
• Keep abreast of industry standards and health informatics development as they relate to Alberta Blue Cross®.

WHAT YOU WILL HAVE:

• University degree/diploma or completion of a technical institute diploma program.
• A minimum of five years of leadership in an IT related organization or team providing both technical and analytical services to clients.
• Ability to function effectively both in day-to-day resource management functions as well as in a strategic leadership role.
• Demonstrated strength in planning, organizing, and setting priorities.
• A solid understanding and familiarity with all aspects of the System Development Life Cycle.
• Working knowledge of Agile framework is a plus.
• Experience embedding AI tools in the workflow to enhance productivity is a plus.
• Excellent interpersonal and communication skills and demonstrated commitment to customer support.
• Strong analytical and problem-solving skills.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.