Lead Coordinator, Product Integration (12-month)

Air Canada Vacations; Montreal (administrative region); Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Generous employee travel program

Hybrid work model: 4 days in office +

Health and dental benefits

Job summary

Air Canada Vacations is seeking a Lead Coordinator, Product Integration to manage supplier contracts and product data within reservation systems. You will act as the SME for product integration, supplier connectivity, system loading, and data quality, collaborating with Product, Supply, IT, BI, Finance, and Customer Service to resolve issues and support initiatives.

You will load and maintain hotels, transfers, excursions, rates, availability, promotions, and other product information, ensuring

Qualifications

• SME for product integration, system loading, supplier connectivity, and TTS.
• Experience with reservation systems, product loading, and supplier contracts.
• Ability to translate contracts into system requirements and map data accurately.

Responsibilities

• Lead the setup, integration, and maintenance of supplier contracts and product information in the reservation system.
• Load and maintain hotels, transfers, excursions, rates, availability, promotions, and other product data.
• Develop, maintain, and validate supplier mappings and connectivity for accurate sale information.
• Provide daily support and troubleshoot product loading, mapping, and system issues.
• Train team members and create process documentation for loading and interfaces.

Skills

SME for product integration

Data loading & quality

Analytical thinking

Organizational skills

Written and verbal communication

Education

College diploma in Travel & Tourism or related field

3+ years travel/reservations/aviation experience

Tools

BI tools

Excel

Job description

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

JOB TITLE : Lead Coordinator, Product Integration

POSITION STATUS : Temporary (12-month)

DEPARTMENT : Product / Sun

LOCATION : Montreal or Mississauga

The Lead, Coordinator, Product Integration is responsible for the successful integration, setup, and maintenance of supplier contracts and product information within the company’s reservation systems. The role serves as the department Subject Matter Expert (SME) for product integration, supplier connectivity, system loading, and data quality. The Lead provides guidance, training, and support to the team, ensuring products are loaded accurately, efficiently, and in accordance with established business processes. The role works closely with Product, Supply, IT, BI, Finance, Customer Service, and other internal teams to resolve issues, improve system functionality, support new initiatives, and ensure products are available for sale and perform as intended.

What You'll Be Doing

• Act as the Subject Matter Expert (SME) for product integration, system loading, supplier connectivity, and TTS.
• Coordinate the setup, integration, and maintenance of supplier contracts and product information in the reservation system.
• Load and maintain hotels, transfers, excursions, rates, availability, promotions, discounts, and other product information, ensuring accuracy.
• Review supplier contracts and translate contract information into the appropriate system requirements.
• Build and maintain supplier mappings and connectivity to ensure accurate rates and product information are available for sale.
• Provide day-to-day support and troubleshooting for product loading, mapping, connectivity, and system-related issues.
• Work with IT to identify and resolve system issues and recommend improvements to system functionality.
• Test new products, supplier connections, system changes, and new initiatives to ensure everything is working correctly before launch.
• Review data and system setup to identify errors, discrepancies, and potential financial or operational impacts.
• Train and support team members on system loading, supplier interfaces, mapping, connectivity, and best practices.
• Create and maintain process documentation and provide guidance to the team as needed.
• Prepare and analyze reports to support daily operations, product performance, and business decisions.
• Work closely with Product, Supply, IT, BI, Finance, Customer Service, and other teams to resolve issues and support business needs.
• Work with BI to improve existing reports and develop new reporting as required.
• Look for ways to improve processes, reduce errors, and make product integration more efficient.
• Respond to internal and external product-related questions and provide support as required.
• Take on ad hoc projects and other responsibilities as required

What You Bring To The Team

• College diploma in Travel & Tourism, Business, Aviation, or a related field, or 3+ years of relevant experience in the travel, tourism, aviation, or reservations industry.
• Experience working with reservation systems and product loading; TTS experience is an asset.
• Good understanding of supplier contracts, rates, availability, promotions, and product setup.
• Experience with supplier connectivity, Channel Managers, interfaces, mapping, or system integrations.
• Strong Excel and general Microsoft Office skills; experience with BI/reporting tools is an asset.
• Strong attention to detail and ability to work accurately with large amounts of data.
• Good analytical and problem-solving skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Good written and verbal communication skills.
• Ability to work independently while also being a strong team player.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• French and/or Spanish is an asset.

WHY WORK WITH US?

• Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
• Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
• We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
• We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.