Groups Commercial Coordinator

Air Canada Vacations; Montreal (administrative region); Hybrid; CAD 50,000 - 80,000; Full time

Benefits offered by this job

Travel privileges

Hybrid work model

Health & dental benefits

Training & development

Job summary

Air Canada Vacations in Montreal is seeking a Groups Commercial Coordinator to manage group bookings, coordinate with hotels, and secure inventory and rates for negotiated group contracts.

The role requires strong organizational skills, bilingual French/English, and experience in tourism. The team offers a hybrid work model and a comprehensive benefits program.

Qualifications

• Strong organizational skills, multitasker and can handle fast paced ever changing priorities.
• Proven analytical/negotiating and problem resolution skills, brings forth solutions and implementation processes.
• Bilingual French/English (Spanish is an asset)
• Excellent communication skills verbal/written.

Responsibilities

• Obtain Group contract from supplier (Hotel) and coordinate accordingly.
• Facilitate supplier issues - cancellations, negotiating rates or inventory for rooms not available.
• Update system bookings with supplier confirmation numbers.
• Liaise with suppliers to discuss ACV requests, issues and procedures for group bookings.
• Cost group packages manually when not available via booking engines.
• Provide inventory/rates to group ops for payment data entry.

Skills

Organizational skills

Multitasking

Negotiation

Analytical skills

Bilingual (French/English)

Communication

Education

CEGEP/College degree or equivalent

Tools

Microsoft Office

Job description

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

JOB TITLE : Groups Commercial Coordinator

POSITION STATUS : Permanent

DEPARTMENT : Groups Commercial

LOCATION : Montreal

What You’ll Be Doing

• Obtain Group contract from supplier (Hotel) and coordinate accordingly.
• Facilitate Supplier issues - (i.e. cancellation penalties, negotiating/securing additional inventory/rates for rooms not available in block)
• Update system bookings with supplier confirmation numbers
• Liaise with suppliers to discuss ACV requests, issues and procedures as relates to group bookings
• Responsible for the costing of group packages (manually cost package prices not available via ACV booking engines)
• Provide group ops with applicable inventory/rates for secured group, in order that the data be entered in the system for payment purposes
• Communicate with land department, product and revenue management, finance as relates to any issue that may occur
• Maintain and update all supplier group contracts
• Issue passenger rooming list/recaps to suppliers for confirmed groups per contract deadlines
• Action and maintain a 48 hours turnaround of all queries and price/quotesProvide feedback and recommendation with regards to groups report
• Create and maintain ACV/supplier terms and conditions document when group is secured
• Provide details/information to groups call centre and/or procedures for quoting purposes
• Liaise with other departments as required
• Perform other duties as may be assigned.

What You Bring To The Team

• Microsoft applications i.e. Word, Excel, Power Point (an asset)
• CEGEP/College degree or equivalent with 2-year minimum experience in tourism and/or related experience, operations expertise an asset
• Strong organizational skills, multitasker and can handle fast paced ever changing priorities
• Demonstrates accuracy, initiative, judgement and behaves in a confidential manner
• Proven analytical/negotiating and problem resolution skills, brings forth solutions and implementation processes
• Bilingual French/English (Spanish is an asset)
• Excellent communication skills verbal/written

Why Work With Us?

• Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
• Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
• We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
• We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

Our Commitment to Diversity, Equity, and Inclusion

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.