Supervisor, Full Time

COMPASS GROUP CANADA; Edmonton; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Compass Group Canada is seeking a Food Service Supervisor to assist the Manager on duty in coordinating associates across multiple food service units.

The role involves supervising menu production, staff scheduling, hiring and training, and ensuring compliance with HACCP, WHMIS, and safety standards while delivering excellent customer service.

Qualifications

• Minimum 1 year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Strong knowledge of health and safety practices and training.
• Knowledge of food service catering.
• Proven supervisory and staff-motivation abilities.
• Experience with employee relations in a unionized environment is an asset.
• Excellent customer service and communication skills.
• Proficiency in written and verbal communication.
• Proficient with Microsoft Office applications.

Responsibilities

• Assist the Manager on duty in coordinating associates across multiple food service units.
• Supervise production of menu items, manage cash readings, schedule staff and hire/train employees.
• Track and report on inventories, sales revenue, labour and food costs; resolve labour relations issues with Shift Manager.
• Communicate positively to cafe patrons and address issues promptly.
• Ensure compliance with Quality Assurance, Health and Safety, WHMIS, and applicable regulations.
• Coordinate WHMIS training and workplace inspections; report incidents to head office.
• Maintain HACCP standards in food preparation processes.

Skills

Food service management

Customer service

Supervisory skills

Communication skills

Employee relations

Leadership

Tools

Microsoft Office

Job description

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties and Responsibilities:

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

Qualifications:

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.