Food Service Supervisor

COMPASS GROUP CANADA; Town of Oromocto; On-site; CAD 36,000 - 48,000; Full time

Job summary

Compass Group Canada is seeking a Food Service Supervisor to assist the Manager on duty in coordinating activities of associates across food service units. You will supervise production, schedule staff, hire and train employees, and maintain top customer service standards.

You will also help resolve labour relations issues, track inventories and costs, and ensure strict compliance with QA and OHSA/WHMIS, HACCP programs. Strong leadership and communication are essential.

Qualifications

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

Responsibilities

• Supervise multiple food service units with Shift Managers guidance.
• Oversee the production of menu items and manage associates.
• Schedule staff, hire and train employees.
• Resolve labour relations issues and track inventories and costs.
• Communicate positively to café patrons and address issues promptly.
• Ensure QA and Health & Safety compliance, WHMIS and HACCP standards.

Skills

Supervisory experience

Customer service

Communication skills

Education

FoodSafe Level 1 Certification

Tools

Microsoft Office

Job description

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties and Responsibilities:

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass' Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications:

Think you have what it takes to be ourFood Service Supervisors? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.