Supervisor, Food & Beverage (EXPO)

Explore Edmonton Corporation; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Job summary

Explore Edmonton Corporation is seeking a Food & Beverage Supervisor (Banquets) for the Edmonton EXPO Centre. This role focuses on delivering positive guest interactions, supervising the events, and ensuring smooth banquet operations.

Responsibilities include supervising staff, maintaining service standards, and upholding health and safety guidelines in a fast-paced venue environment.

Qualifications

• Requires valid ProServe certificate and experience in food service.
• Previous supervisory experience is preferred.
• Strong communication and problem-solving abilities required.

Responsibilities

• Motivating, supervising, training and mentoring team members

Skills

ProServe certificate

Food service experience

Supervisory experience

Customer service skills

Communication skills

Attention to detail

Team leadership

Delegation

Work ethic

Physical stamina

Job description

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

About Edmonton EXPO Centre

Managed by Explore Edmonton Corporation, the Edmonton EXPO Center works toward a vision of being among North America’s top-performing venues and achieves that vision through a commitment to positive social, environmental, and economic impact. As one of Edmonton’s largest and busiest venues, Edmonton EXPO Centre welcomes more than 1.8 million visitors every year.

About the Position

The Edmonton EXPO Centre is seeking a Food & Beverage Supervisor (Banquets), who will play a vital role in executing the events hosted at the venue.

The Food & Beverage Supervisor is responsible for providing positive guest interactions and serving guests in a friendly and efficient manner. They are expected to be attentive to our guests' and team members' needs and make them feel welcome at all times in the Edmonton EXPO Centre.

What You’ll Do:

• Motivating, supervising, training and mentoring team members
• Consistently providing professional, friendly and engaging customer service
• Providing daily observation feedback, direction, and assistance to team members
• Maintaining cleanliness of workstations
• Conducting cash drops at the end of events
• Accurate completion of tasks in relation to tills, inventory control sheets, stock rotation, and inventory control
• Enforcing departmental and corporate policies and procedures
• Monitoring new staff and participating in training
• Ensuring high standards of health and safety are always maintained
• Continually building morale and engagement within the team

What You’ll Bring:

• Valid ProServe certificate
• Experience working in the food service industry
• 2+ years in a supervisory position would be an asset
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal communication, problem-solving, and interpersonal skills
• Strong attention to detail/organizational skills
• Ability to work within and supervise a team
• Ability to delegate effectively while at the same time work alongside the staff
• Strong work ethic and is hardworking and reliable
• Ability to stand and walk for extended periods, and able to lift up to 50lbs

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.