Banquets Assistant Manager

River Cree Resorts & Casino; Canada; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wage

Shuttle service

Circle of Service program

Progressive team environment

Skilled Management team

Job summary

River Cree Resorts & Casino in Canada seeks an Assistant Banquet Manager to oversee daily banquet operations and ensure top-tier service for events. You will drive customer satisfaction, coordinate with Sales, Events, Marketing and the Banquet Culinary team, and lead staff to uphold service standards while managing safety and procedures.

The role requires 3–5 years in F&B, strong leadership, and excellent communication. Availability for varied shifts including weekends and holidays is expected.

Qualifications

• 3-5 years’ experience in the Food & Beverage Industry.
• Post-secondary education in a related field preferred but not required.
• Training in management and employee development preferred but not required.
• Continuous training to keep abreast of changes in the industry.

Responsibilities

• Pre and Post show checks of all areas with department leads.
• Assist with The Patio during the season.
• Schedule all cleaning & maintenance.
• Coordinate with Sales, Events, Marketing and Banquet Culinary teams.
• Communicate with Resort Departments for events and safety plans.
• Provide leadership to promote high quality customer service.
• Manage company policies and procedures.
• Understand security, safety, and sanitation standards.
• Direct ongoing operations and budget awareness.
• Leverage hands-on management approach and shift coverage when needed.
• Ensure safety of staff and compliance with Health and Safety requirements.

Skills

Leadership

Customer service

Communication

Team collaboration

MS Office

Education

Post-secondary education in related field

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Overview

Reporting to the Director of Banquets, the Assistant Banquet Manager will be responsible for the daily activates of the Banquet Department. Ensures the highest level of service by executing the requirements of events based on catering service standards. Drives customer satisfaction and capitalizes on revenue up-sell opportunities during the Event Phase of a function. Acts as a liaison for the banquet department between Sales, Events, Marketing and the Banquet Culinary team maintaining open lines of communication to provide guests the highest level of service.

Responsibilities

• Pre and Post show checks of all areas, includes walk around with department leads, check floor plan in detail
• Assisting with The Patio during the season
• Schedule all cleaning & maintenance
• Work closely with all departments in all aspects of any bookings which includes: Check availability and communicate for all bookings, internal communications for best productivity for setup/tear down; communication with third parties, EMS and Photography
• Communication with Resort Departments for all events (Fire plan, safety, floor plans etc)
• Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.
• Manage and implement company policies & procedures
• Understand security requirements
• Ensure maintenance of safety and sanitation standards and policies
• Provide overall direction, coordination, and ongoing evaluation of operations.
• Understand basic asset management
• Budgetary, projections, and cost control skills to be Step into a Supervisor role if required when supervisors are absent.
• Use a "hands-on" approach to management.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications

• 3-5 years’ experience in the Food & Beverage Industry
• Post-secondary education in a related field preferred but not required.
• Training in management and employee development preferred but not required.
• Continuous training and education to keep abreast of changes in the industry and external environment.
• AGLC ProServe/ProTect preferred
• Excellent written and oral communication skills.
• Ability to meet deadlines in a rapidly changing business environment.
• Ability to work independently.
• Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles.
• Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology.
• Self-planning skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
• Developed judgment and problem solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.
• Manages workload independently, and works well in teams.
• Develops security and systems knowledge through on the job experience.
• Must display leadership skills, the ability to multi-task and adjust to multiple jurisdictions.
• Working knowledge of MS Word, MS Excel, MS PowerPoint.

The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.