Supervisor, EVS

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 45,000 - 59,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Public Space (EVS) Supervisor to oversee daily Environmental Services operations across gaming floors, restaurants, and lobbies in Ottawa, Ontario. You will supervise staff, coordinate cleaning, and ensure health, safety, and regulatory compliance while delivering an exceptional guest experience.

The role requires a College Diploma in Hospitality, 1+ years of supervisory experience, strong organizational and communication skills, and AGCO Category 1

Qualifications

• College Diploma or equivalent with focus in Hospitality or related discipline.
• Supervisory experience in a related field of one (1) or more years.
• Strong organizational, interpersonal, analytical, communication and managerial skills.
• Working knowledge of computer software packages is an asset.
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Responsibilities

• Accountable for staff, assisting with hiring, training, evaluations, recognition and development.
• Ensures proper inventory levels of supplies and ensures equipment is operating efficiently.
• Maintains a strong presence on the gaming floor to support management, interact with customers, and ensure compliance with AGCO regulations.
• Creates a culture of excellence and professionalism in customer service and interdepartmental interactions.
• Coaches, mentors, and motivates Public Space staff to provide an exceptional guest experience.
• Implements quality control metrics for Public Space performance and accountability.
• Ensures department teamwork in a positive environment.
• Responsible for the quality, consistency, and presentation of all products delivered to guests.
• Adheres to safety policies and procedures.

Skills

Supervisory experience

Communication

Organizational skills

Analytical skills

Managerial skills

Computer skills

Education

College Diploma in Hospitality

Tools

MS Office

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 44622-59094/ Yr.

License Requirements: AGCO License (Alcohol Gaming Commission Ontario)

OVERVIEW:

The Public Space (EVS) Supervisor is responsible for overseeing the daily operations of the Environmental Services team to ensure a clean, safe, and welcoming environment throughout all public areas of the casino and resort property. This role supervises EVS team members, coordinates cleaning activities, monitors quality standards, and ensures compliance with health, safety, and regulatory requirements. The Supervisor plays a key role in supporting an exceptional guest experience by maintaining the highest standards of cleanliness across gaming floors, restaurants, entertainment venues, lobbies, washrooms, and other public spaces.

RESPONSIBILITIES:

• Accountablefor your staff,assistingwith hiring, training, evaluations,recognitionand development.

• Ensures proper inventory levels of supplies and ensures that equipment isoperatingefficiently.

• Ensures a strong presence on the gaming floor, to support management of people and interacting with customers, while delivering exceptional customer service and ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws,policiesand regulations.

• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.

• Coaches, mentors, and motivates thePublic Space staffto provide an exceptional guest experience.

• Creates a culture of accountability through quality control metrics forPublic Spaceperformance.

• Ensures integration and teamwork for the department in a positive environment.

• Responsible for quality, consistency, and presentation of all products delivered to guests.

• Assure all safety policies and procedures are followed.

• To attend training and meeting as and whenrequired.

• To report to duty punctually and tomaintaina high standard of personal appearance and hygiene.

• Ensure prompt and discreet notification to the leadership team of any observation of illegal acts or internal ethics violations.

• Other duties as assigned.

• Lives the Brand

• Mustpossessstrong communicationskills with ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization

• Able to motivate, train and guide others to meet performance objectives

• Must be able to work varying shifts and time schedules as needed

QUALIFICATIONS EDUCATION, EXPERIENCE:

• A College Diploma or equivalentrequiredwith focus in Hospitality or related discipline

• Supervisory experience in a related field ofone(1) or more years

• Strong organizational, interpersonal, analytical, communication and managerial skills

• Working knowledge of computer software packages is an asset

• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise.

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for theirinterest, however, only those being considered for an interview will be contacted.