EVS Floor Attendant - Casino Public Space

Hard Rock Hotel Cancun; Ottawa; On-site; CAD 22,000 - 29,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino in Ottawa, Ontario is seeking an EVS Floor Attendant to maintain clean, safe, and welcoming spaces throughout the property, including gaming areas, public spaces, and back-of-house areas.

The role performs routine cleaning, responds to spills, handles housekeeping requests, and collaborates with supervisors and team members to meet standards while delivering courteous guest service.

Qualifications

• High school diploma or equivalent required.
• WHMIS training or eligible for training.
• Ability to obtain AGCO Category 2 Gaming Assistant certification.
• Must communicate effectively in English.

Responsibilities

• Stock central storage and conduct inventories.
• Maintain cleanliness in common/public areas of the casino.
• Extract and clean carpet and tiles.
• Assist in guest deliveries issued through Synergy.
• Collect and remove trash; clean carpets and upholstery; remove gum and spots.
• Sweep, dust mop, and mop hard surface floors.
• Clean/dust all surfaces: walls, doors, hardware, games, furnishings.
• Stock, clean and sanitize restroom fixtures and surfaces.
• Work cooperatively with supervisors and all other team members.
• Observe and report maintenance or safety issues.
• Assist in emergency clean-ups and provide coverage for absences.
• Contribute to guest relations and mentor teammates.

Skills

Effective communication

Guest service

Teamwork

Education

High school diploma or equivalent

Category 2 Gaming Assistant registration (AGCO)

Tools

WHMIS training

Job description

Company & Location

Hard Rock Ottawa Hotel & Casino – Ottawa, Ontario

Job Type

Part Time, Permanent

Compensation

CAD $ 18.42/Hr.

Overview

The EVS Floor Attendant is responsible for maintaining a clean, safe, and welcoming environment throughout the casino property. This role ensures all gaming areas, public spaces, guest amenities, and back‑of‑house locations meet established cleanliness and presentation standards. The EVS Floor Attendant performs routine cleaning tasks, responds promptly to spills and housekeeping requests, and contributes to a positive guest experience by providing courteous and professional service.

Responsibilities

• Stocking central storage facility and work centers with appropriate quantities of supplies and conducting inventories of such.
• Maintaining cleanliness in common/public areas of the casino.
• Extract and clean carpet and tiles.
• Execute guest deliveries issued through Synergy.
• Collect and remove trash; clean carpeted areas; remove gum and carpet spots; vacuum upholstered furnishings and fabric; reposition furniture and equipment after cleaning.
• Sweep, dust mop, and wet mop hard surface floors.
• Clean/dust all surfaces: walls, doors, hardware, games, furnishings, door glass, display cases, etc.
• Stock, clean and sanitize restroom fixtures and surfaces.
• Work cooperatively with supervisors and all other team members of the property.
• Comply with department procedures, schedules and standards of performance.
• Observe and report needed maintenance to buildings, fixtures, and equipment; report any loss, damage or breakage of property, or threat to safety.
• Assist in emergency clean‑ups and provide coverage for absences.
• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Other duties as assigned.

Experience, Education, and Certifications

• High school diploma or equivalent required, along with six (6) months of janitorial experience.
• Previous stock room experience is preferred.
• WHMIS trained or able to be trained on WHMIS.
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario skills.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must be able to work varying shifts and time schedules as needed.

Physical Demands

Ability to stand and sit for extended periods of time. Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds. The employee must frequently lift and/or move 25 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino‑related environmental factors including, but not limited to, excessive noise.

Benefits

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Equal Opportunity

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!