Supervisor, Early Intervention Hoarding Services – Temporary Full-Time

VHA Home HealthCare; Toronto; On-site; CAD 53,000 - 66,000; Full time

Benefits offered by this job

Benefits and pension plan

DEI commitment

Job summary

VHA Home HealthCare in Toronto, ON is seeking a Supervisor for Early Intervention Hoarding Services to lead a team of volunteers and hoarding coaches in community settings. The temporary, full-time role ends June 11, 2027, reporting to the Senior Manager, Responsive Community Care.

You will oversee referrals, initial home assessments, care plan customization, scheduling, and short-term case management, ensuring confidentiality and adherence to VHA policies while advancing program outcomes.

Qualifications

• BSW Degree or Social Service Worker Certificate
• Psychology, Addictions and Mental Health background
• 3–5 years with mental health populations, hoarding
• 1–3 years supervisory experience
• Experience with case coordination in home and community settings
• Experience facilitating trainings and support groups
• Experience with service navigation and gap analysis
• Knowledge of safety and employment laws in unionized settings
• Experience in program evaluation and data reporting
• Excellent grant writing and budgeting skills

Responsibilities

• Receives referrals and conducts initial eligibility assessments
• Oversees Hoarding Coaches and volunteers
• Provides training and supervision to the team
• Assigns scheduling and short-term case management
• Maintains client data and documentation in electronic systems
• Supports outreach and marketing of services

Skills

Supervisory experience

Trauma-informed care

Anti-oppressive practice

Case coordination

Volunteer management

Education

BSW Degree

Social Service Worker Certificate

Psychology

Addictions and Mental Health

Job description

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”View more comments from our clients and their family members.Pay RangeBase Salary: $53,000.00-$66,000.00 (commensurate with experience)We are seeking a: Supervisor for Early Intervention Hoarding Services.This is a temporary, full-time position ending June 11, 2027.Reporting to the Senior Manager, Responsive Community Care, you will oversee a team of volunteers and paid coach(es) that support vulnerable clients with hoarding challenges that put their independent living situation at risk.The main areas of focus for the Supervisor include training and supervising their team; receiving and processing referrals from community members, service providers, and family members; conducting initial home assessments with all clients and collaboratively customizing care plans; assigning, scheduling, and short-term case management for clients active with program, supporting and monitoring a team of volunteers and hoarding support coach(es); responding to inquiries regarding VHA Services and providing information and referrals.The Supervisor will also participate in VHA services and quality initiatives and ensure all activities conducted within the policies, procedures and standards of confidentiality of VHA. #LI-CF1Key Areas of Accountability:Receives inquiries for service and conducts initial visits with clients to determine eligibility and collaboratively establish care plan.Conducts Field Supervision on all clients receiving services and collaboratively supports with Support Group Facilitation.Supervises, supports and guides Hoarding Coaches and Hoarding Support Volunteers.Contributes to community support teams and service effectiveness.Provides program support and administration, including inputting all client data, information relating to scheduling, client care plans, changes to service, and other relevant documentation on electronic client database streams, amongst other items.Supports service outreach development and marketing.Required Qualifications:A BSW Degree or Social Service Worker Certificate, Psychology, Addictions and Mental Health or equivalent combination of education and experience.Minimum of 3-5 years of experience working with mental health client populations, specifically with hoarding tendencies.1-3 years of Supervisory experience preferred, with knowledge of trauma-informed care and anti-oppressive practice.Experience providing case coordination to vulnerable adults with hoarding, mental health, and addictions challenges in home and community setting.Experience facilitating educational sessions, trainings, client support groups.Experience teaching and mentoring group of staff and/or volunteers.Experience with service navigation and identifying gaps in service to promote long-term sustainable outcomes.Experience supervising staff and volunteers within a unionized setting and working knowledge of relevant employment and health and safety legislation and collective agreements.Experience in program evaluation, including developing logic models, setting performance indicators, and analyzing outcomes to inform continuous improvement.Familiarity with reporting to funders and stakeholders using data-driven results to demonstrate impact.Excellent written skills and ability to write grant proposals, including needs assessments, project planning, and budget development.Travel in Toronto (North York, York, Scarborough, Etobicoke) is required; a valid driver’s license and access to a vehicle is preferredDemonstrated strength in family and individual work and case management.Knowledge of community and health services and established contacts with other agencies.What makes VHA’s compensation unique?Benefits and pension plan for permanent eligible employeesCompensation for education and professional developmentVHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your careerMentorship and peer supportCareer development opportunitiesEmployee and family assistance programWellness resourcesPerks & discountsStaff & service provider eventsAccommodation and VHA’s commitment to DEIAt VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.How to Apply?Our online application should take about 5 to 10 minutes to complete.VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.