Supervisor, Crew Travel

Cargojet; Mount Hope; On-site; CAD 42,000 - 66,000; Full time

Job summary

Cargojet is Canada’s leading overnight air cargo carrier seeking a Crew Travel Coordinator to support crew travel arrangements and travel policy adherence.

You will supervise daily Crew Travel activities, coordinate airline/hotel bookings, and monitor costs while ensuring safety and compliance. This role requires 1–2 years in travel services, a Travel and Tourism diploma, and strong MS 365 skills, with evenings possible. Join a fast-paced team at a market-leading company.

Qualifications

• 1-2 years’ experience as a travel consultant or experience in airline travel services.
• College diploma in Travel and Tourism or relative experience.
• Strong proficiency across the Microsoft 365 suite of applications.
• Full understanding of airline rules and fares.
• Excellent communication skills both verbal and written.
• Must be willing to work evenings and extended hours, if required.
• Proven ability to multi-task, prioritize and perform well under multiple deadlines.
• Strong interpersonal skills with a collaborative approach to teamwork.

Responsibilities

• Supervise the day-to-day activities of the Crew Travel team, including workload distribution, training, guidance, and operational support.
• Ensure company travel policies, procedures, booking standards, and applicable requirements are consistently followed.
• Oversee and coordinate airline, hotel, car rental, and ground transportation arrangements for crew and other company personnel.
• Act as the first point of escalation for complex bookings, travel disruptions, vendor issues, and other Crew Travel concerns.
• Manage hotel and ground transportation requirements, including vendor communication, performance, sourcing, and rate negotiations.
• Monitor travel costs, non-refundable tickets and unused credits, identifying opportunities to reduce travel expenses.
• Oversee invoice, corporate credit card, hotel, and ground transportation reconciliations and maintain accurate supporting records.
• Manage the MYID travel program and perform other Crew Travel duties as required.

Skills

Crew travel

Travel coordination

Microsoft 365

Airline knowledge

Communication

Education

Diploma in Travel & Tourism

Tools

Microsoft 365

Job description

Accelerate your career with the most awarded Air Cargo Airline in Canada!
Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.
Primary Objective Of The Position
Assist in all aspects of arranging corporate travel within Cargojet with a focus on crew travel.
Principle Duties And Responsibilities

• Supervise the day-to-day activities of the Crew Travel team, including workload distribution, training, guidance, and operational support.
• Ensure company travel policies, procedures, booking standards, and applicable requirements are consistently followed.
• Oversee and coordinate airline, hotel, car rental, and ground transportation arrangements for crew and other company personnel.
• Act as the first point of escalation for complex bookings, travel disruptions, vendor issues, and other Crew Travel concerns.
• Manage hotel and ground transportation requirements, including vendor communication, performance, sourcing, and rate negotiations.
• Monitor travel costs, non-refundable tickets and unused credits, identifying opportunities to reduce travel expenses.
• Oversee invoice, corporate credit card, hotel, and ground transportation reconciliations and maintain accurate supporting records.
• Manage the MYID travel program and perform other Crew Travel duties as required.

Job Requirements & Qualifications

• 1-2 years’ experience as a travel consultant or experience in airline travel services.
• College diploma in Travel and Tourism and or relative experience.
• Strong proficiency across the Microsoft 365 suite of applications.
• Full understanding of airline rules and fares.
• Excellent communication skills both verbal and written.
• Must be willing to work evenings and extended hours, if required.
• Proven ability to multi-task, prioritize and perform well under multiple deadlines.
• Strong interpersonal skills with a collaborative approach to teamwork.

Important To Know

• Cargojet is an equal-opportunity employer. We thank you for your interest. Only those candidates selected for an interview will be contacted.
• We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
• At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.
• Team members interested in the position must submit their application through the internal recruitment system by the specified deadline. Applications submitted after the deadline will be considered late and will not be reviewed.