Supervisor - Credit

Hard Rock International; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Job summary

Hard Rock International is seeking a Cage Manager for its Ottawa location, overseeing casino operations with a focus on staff management, compliance, and customer service. The role requires at least 3 years of supervisory experience in high-volume environments, a strong set of managerial skills, and the ability to thrive in a dynamic casino setting.

Qualifications

• Minimum 3 years managerial experience in Casino Cage or commercial bank.
• Proficiency in multitasking under time constraints.

Responsibilities

• Manage department staff and evaluate credit applications.
• Monitor compliance with regulations and ensure efficient operations.
• Assist in hiring, training, and resolve payroll issues.

Skills

Organizational skills

Interpersonal skills

Analytical skills

Communication skills

Managerial skills

Problem-solving skills

Decision-making skills

Prioritization skills

Education

Minimum 3 years managerial or supervisory experience

Tools

Computer software proficiency

Job description

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music memorabilia and nonstop excitement.

Responsibilities

Under the direction of the Director of Cage and Credit, the incumbent assists in managing and guiding department staff; evaluates applications for lines of credit; and makes decisions to approve, deny, or modify. Requests over a predetermined dollar amount are referred to the Director of Cage and Credit.

Essential Functions:

These functions are illustrative and not all-inclusive:

1. Prepares and types correspondence, forms, reports, charts, and graphs.
2. Sets up and maintains files, records, and logs.
3. Handles telephone calls and refers them as needed.
4. Receives, opens, and distributes incoming mail and documents.
5. Ensures timely forwarding of reports and correspondence to management.
6. Maintains professionalism and confidentiality regarding team members and guests.
7. Participates in processing customer credit applications, including verification of bank and credit information.
8. Maintains credit files and reports.
9. Reviews credit applications for completeness.
10. Conducts credit background checks, updates files, and maintains records.
11. Monitors compliance with OLG regulations, company policies, and AML/FINTRAC regulations.
12. Displays positive morale and high service standards.
13. Oversees department objectives related to the Cage Department.
14. Ensures efficient operations, including labor management, staffing, and inventory control.
15. Ensures staff knowledge of fraud prevention and scams.
16. Assists in hiring, training, and succession planning.
17. Monitors department expenses.
18. Leads guest service delivery aligned with company standards and brand attributes.
19. Contributes to research, development, and implementation of new products and services.
20. Creates a positive work environment promoting teamwork and employee satisfaction.
21. Collaborates with casino executives and hosts for customer benefit.
22. Oversees guest service standards, resolves complaints, and anticipates potential issues.
23. Coordinates scheduling and staffing, resolves payroll issues.
24. Reviews processes for efficiency improvements.
25. Assists with variance resolution and reporting.
26. Ensures asset security in Cage Operations.
27. Communicates effectively with all casino operational areas.

Qualifications

Experience, Education, and Certifications:

• Minimum of 3 years managerial or supervisory experience, preferably in a high-volume Casino Cage or commercial bank.
• Proficiency in computer software and multitasking under time constraints.

Skills:

• Strong organizational, interpersonal, analytical, communication, and managerial skills.
• Problem-solving, decision-making, prioritization skills required.

Physical Demands:

• Ability to stand, sit, walk, and lift/move up to 50 pounds.

Working Conditions:

• Work primarily in a regulated environment, with some time on the Casino Floor, which may include noise and environmental factors.

Closing:

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing accommodations throughout the hiring process as per Ontario regulations. If you require accommodation, please contact Human Resources.

We thank all applicants; only those selected for an interview will be contacted.

Hard Rock International is an equal opportunity employer. We live by our motto LOVE ALL SERVE ALL and foster an inclusive workplace.