Supervisor, Community Safety Advisor

Toronto Community Housing Corp.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading community organization seeks a Supervisor for the Community Safety Advisor role, responsible for enhancing community safety and managing teams effectively. The role involves data analysis, stakeholder engagement, and the development of safety plans, requiring a strong foundation in community development and supervision. Candidates should have solid experience in safety protocols and community outreach, with a commitment to making a positive impact.

Benefits

Paid annual vacation days

Defined benefit pension plan with employer matching

Health and dental benefits

Training and development programs

Employee and family assistance program

Fitness membership discount

Qualifications

• 5 – 7 years’ experience in community development focused on community safety.
• 2 years Supervisory or management experience.
• Ability to pass full security clearance and background check.

Responsibilities

• Supervise Community Safety Advisors and support Special Constables.
• Conduct research and analyze data on crime and social order issues.
• Develop community safety plans and strategies.

Skills

Community Development

Customer Service

Analytical Thinking

Report Writing

Stakeholder Engagement

Education

College diploma in community development, criminology, or related fields

University degree

CPTED Level II certificate

Tools

Windows OS (Outlook, Word, Excel)

Job description

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including :

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

Make a difference

The incumbent will be responsible for supervising Community Safety Advisors (CSA) and providing direction and assistance to Special Constables.

The Supervisor, Community Safety Advisor is accountable for gathering information and maintaining effective relationships and networks with residents, community agencies, Toronto Police Service, City of Toronto officials and others to identify crime and social order problems and support the development of effective solutions.

In addition, provide administrative and analytical support services to transfer information and reporting from CSU to the three TCHC regions and CSU’s investigative unit to be better equipped to manage tenancies.

What you’ll do

Service Facilitation

• Conducts research obtaining and analyzing a variety of data sources, including but not limited to daily review of and evaluation of all incident reports, review of City of Toronto data, School Board information, etc, to identify current and emerging crime and social order issues in communities, forwarding summarized reports that involve further investigations, antisocial behaviour or criminal activity to the Investigative Unit.
• Develops recommendations and strategies to address issues identified.
• Provides community safety advice to Regional Operations Managers to ensure that community site specific issues and concerns as well as safety expectations and goals are met.
• Compile and vet statistical information required by the regional GM’s, utilizing spreadsheets and the TCHC EasyTrac Internal Database System.
• Liaises with the City of Toronto’s Crisis Response Team when major incidents occur (e.g., shootings) assisting in the coordination of the TCH response to such events.
• Conduct CPTED safety audits and develop community safety plans for identified communities providing results to internal stakeholders for consideration.
• Vet CSU reports to deliver actionable intelligence to the TCHC regions and other business units, without violating legislation.
• Dissemination of information from the reports regarding tenancy management issues to General Managers or Contract Property Managers to be better equipped to manage tenancies.
• Liaises with tenant facing operations staff, informing on tenancy issues identified by the CSU where tenants require services related to supporting vulnerability or mental health.
• Assist in gathering information and responding to enquiries from the internal Complaints Investigator.

Planning & Program Development

• Exceptional report writing and editing skills
• Organize integrated safety meeting inclusive of OU staff and other external and internal stakeholders
• Provides community safety advice to Regional Operations Managers to ensure that community site specific issues and concerns as well as safety expectations and goals are met.
• Integrates activities with broader CSU responses to calls for service to address crime and social order issues
• Consults weekly with CSU Staff Sergeant to ensure alignment of District resources (e.g., Community Patrol Officer assignments, programs, strategies) to identified community needs.
• Coordinate community safety engagement initiative within assigned TCHC and TSHC portfolio.
• Identifies safety and security risks to TCHC and TSHC and assists in developing and implementing strategies to mitigate the risk(s).
• Prepares reports for internal and external audiences.

Education & Community Outreach

• With a strong focus on customer service, facilitates community safety promotion awareness and outreach to residents through training sessions, workshops, community meetings and other engagements activities.
• Establishes effective working relationships with community groups to promote safety and develop effective partnership with community stakeholders, residents and TCHC and TSHC staff.
• Advises Regional Operations Managers with the identification and follow up on anti-social tenancy management issues within communities.
• Liaises with Resident and Community Services and Operations team.
• Builds and maintains strong work relationships with Toronto Police Service and the City of Toronto to enhance safety in TCHC and TSHC communities.
• Engages with residents, neighbourhoods and or TCHC and TSHC communities coordinating community trauma support after critical incidents.

What you’ll need

• 5 – 7 years’ experience working in a community development role preferably focused on community safety with an understanding of the justice system and / or combination of work and educational experience.
• 2 years Supervisory or management experience.
• College diploma in community development, criminology, law enforcement, social work or other related fields, university degree is preferred.
• Crime Prevention Through Environmental Design (CPTED) Level II certificate an asset.
• Ability to pass and maintain a full security clearance (background requirement) in relation to CPIC (Canadian Police Information Centre).
• Able to travel as required; hold a valid Class “G” driver’s license and access to a vehicle.
• Computer proficiency in Windows 7 (Outlook, Word, Excel).

Please note : A background check will be part of the recruitment screening process. The successful candidate must pass and maintain full police clearance including a level 4 background check and fingerprinting as a condition of employment, and for the duration of their employment as a Community Safety Advisor - Supervisor at Toronto Community Housing.

Please note : In your role as a Community Safety Advisor - Supervisor, from time to time, you may be called out for emergencies, frequently attend external meetings, and as a result your scheduled working hours may change, and you may be required to adjust your working hours to accommodate evening meetings and / or also some weekends.

What’s next

Once you apply, we’ll review your resume to determine if your skills and experience match the qualifications for the role and only qualified candidates will be contacted for next steps. If you move forward, the process may include an interview, written / practical test, and reference check.