Supervisor, Clinical Services

The Pod Group; Markdale; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading non-profit organization in Ontario seeks a Supervisor, Clinical Services to oversee the delivery of high-quality mental health care for children and youth. This role involves providing clinical supervision, managing service delivery, and ensuring adherence to best practices, while fostering a collaborative environment. Candidates should possess a Bachelor's degree in Social Work, supervisory experience, and strong leadership skills.

Qualifications

• At least 2 years of supervisory or management experience.
• Minimum 3 years of clinical treatment experience in a healthcare setting.
• Current Standard First Aid, CPR, and CPI certificates.

Responsibilities

• Provide clinical supervision, consultation, and training to staff.
• Monitor client intakes and ensure high-level clinical service.
• Support strategic plan implementation and monitor clinical activities.

Skills

Leadership

Communication

Interpersonal Skills

Change Management

Team Building

Education

Bachelor's degree in Social Work or relevant field

Master's degree (preferred)

Job description

A youth-based, non-profit charitable organization that is a leading provider of child and youth mental health services in Ontario, dedicated to enhancing the well-being of infants, children, youth, and their families. The organization is committed to delivering evidence-based, culturally competent, and family-centered care.

The organization's vision is to provide responsive, compassionate services for children, youth, and families to build better and more hopeful futures. They are the Lead Agency for infant, child, and youth mental health and addictions services.

EDI-B VALUES

The success of the organization stems from a team aligned with its mission and vision, making decisions in the best interests of the clients and marginalized populations across communities. All team members embrace their roles with respect and dignity for all stakeholders, focusing on anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Supervisor, Clinical Services oversees and coordinates the delivery of high-quality clinical care, implementing best practices and evaluating service delivery to ensure excellence in services.

The Pod Group partners with this organization to find a strong, strategic leader for the Supervisor, Clinical Services role.

PRIORITIES

• Provide clinical supervision, consultation, and training to therapists, facilitators, and contracted staff to ensure exceptional clinical support.
• Contribute to support services through team building, customer service, quality improvement, and risk management.
• Offer expertise on high-risk cases, including risk assessment and crisis intervention.
• Monitor client intakes to ensure high-level clinical service.
• Identify training and professional development needs and develop/update program curricula with team input.
• Support strategic plan implementation, monitor clinical activities, and ensure budget adherence.
• Ensure understanding and adherence to clinical and administrative procedures, updating policies as needed.
• Maintain collaborative relationships with community partners on various projects.
• Facilitate scheduling, audits, performance management, and quality monitoring.
• Maintain clinical competence through ongoing professional development and training.
• Stay informed about relevant regulations and industry best practices.
• Perform other duties as assigned.

REQUIREMENTS

TALENTS & EXPERTISE

• Bachelor's degree in Social Work or a relevant field; Master's preferred.
• At least 2 years of supervisory or management experience, with leadership skills.
• Minimum 3 years of clinical treatment experience in a healthcare setting.
• Current Standard First Aid, CPR, and CPI certificates.
• Registration with OCSWSSW or CRPO.
• Supervisory experience in a non-profit, unionized environment is a strong asset.
• Proven leadership, mentorship, and team guidance skills.
• Effective communication and interpersonal skills.
• Strategic planning, team building, and facilitation skills.
• Change management experience is a plus.
• Flexible hours and rotating on-call schedule.

THE POD GROUP

The Pod Group provides innovative consulting solutions to support organizational growth, emphasizing equity, diversity, inclusion, and belonging in organizational culture and engagement. We serve sectors including health, social services, developmental, housing, mental health, and community health care, combining strategy with marketing and HR to foster community-centric organizations.