Supervisor, Benefits and Offboarding Services (Hybrid)

Calgary Board of Education; Calgary; On-site; CAD 97,000 - 118,000; Full time

Job summary

Calgary Board of Education is seeking a Supervisor, Benefits and Offboarding Services to lead benefits administration, retirement services, and employee transitions in a large unionized environment.

You will oversee a team, ensure compliance with agreements and policy, and drive process improvements and governance across benefit systems and pension activities.

Qualifications

• Post-secondary degree or diploma in Human Resources or a related discipline.
• Certified Human Resources Professional (CPHR), Certified Employee Benefit Specialist (CEBS), or related designation is strongly preferred.
• Minimum 5-7 years of progressive experience in benefits administration, retirement services, HR operations, or employee service delivery within a large, complex, and multi-union environment.
• Minimum 3 years of formal supervisory or leadership experience.
• Demonstrated expertise in benefits administration, employee transition services, workforce adjustment processes, and operational service delivery.
• Experience with HRMS systems (preferably PeopleSoft), and reporting tools is considered an asset.

Responsibilities

• Provide strategic and operational leadership to the Benefits, Retirement and Employee Transition Services team.
• Lead, coach, develop, and support a high-performing team focused on service excellence, accountability, continuous improvement, and employee-centered service delivery.
• Exercise full autonomy in planning, prioritizing, coordinating, and monitoring team workload while ensuring business continuity and adherence to service standards.
• Recruit, select, mentor, evaluate, and develop employees while supporting a positive and inclusive workplace culture.
• Address employee performance concerns and implement appropriate performance management and corrective action measures as required.
• Oversee administration of employee and retiree benefit programs, including enrolments, changes, terminations, disability-related processing, leave-related impacts, and reinstatements.
• Ensure accurate interpretation and application of benefit plan provisions, collective agreements, employment conditions, and vendor requirements.
• Oversee pension related retirement transactions, and reporting.

Skills

Leadership

Communication

Problem solving

Confidentiality

Education

Post-secondary degree or diploma in HR

CPHR/CEBS designation

Tools

HRMS (PeopleSoft)

Job description

The Calgary Board of Education (CBE) is the largest school board in western Canada with over 144,000 students and 16,000 employees. Our mission: Each student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning. We pride ourselves in the values we hold. Students come first. Learning is our central purpose. Public education serves the common good. The CBE encourages an inclusive and equitable workplace, which supports our diverse student and employee community. We encourage all applicants to join our dynamic, diverse, and collaborative culture and welcome applications from all qualified individuals.

When you apply to the CBE, you can feel good about serving our future leaders and contributing to student success.

Competition Info

Competition Close Date: Sunday, November 1, 2026 @ 11:59pm

Calendar: This is a year-round position and is eligible to participate in the organization's Earned Days Off (EDO) program, providing additional scheduled time off from June to August in accordance with program guidelines.

Salary: Exempt $96,800 - 118,100 Annually

FTE: 1.0 35 hours per week

What does this role look like?

Purpose

• Reporting to the Manager of HR Operations, the Supervisor, Benefits and Offboarding Services provides strategic and operational leadership for the delivery of benefits administration, retirement services, and employee transition processes. This role ensures the accurate, timely, and compliant administration of employee and retiree benefits programs, pension-related activities, resignations, retirements, layoffs, death notifications and other employment transition activities within a large, complex, and unionized environment.

Accountability

This role is accountable for the leadership and performance of the Benefits and Offboarding Services team, including:

• Directly managing a team responsible for benefits administration, retirement services, employee transitions, and related employee support functions.
• Ensuring accurate and timely administration of employee and retiree benefit plans, and employee separation processes in compliance with legislative requirements, collective agreements, plan provisions, and organizational policy.
• Providing operational leadership for resignations, retirements, layoffs, death notifications, and other employment transition activities.
• Ensuring accurate enrolment, maintenance, reconciliation, and reporting of employee and retiree benefit programs.
• Implementing and enhancing governance frameworks, internal controls, service delivery models, and quality standards to mitigate organizational risk.
• Leading operational and system changes impacting benefits and employee transition services while supporting employee adoption and business continuity.
• Acting as a trusted advisor to HR leaders, employees, managers, pension providers, benefit carriers, and external stakeholders on matters related to benefits, resignations, retirements, and employee transitions.
• Collaborating closely with Payroll Accounting, HR Administrative Services Centre, Payroll, HR Systems, Labour Relations, Total Rewards and external providers to ensure effective service delivery and seamless employee experiences.
• Representing the HR Operations function in strategic discussions and serving as Acting Manager when required.

What will you do?

Major Responsibilities

• Provide strategic and operational leadership to the Benefits, Retirement and Employee Transition Services team.
• Lead, coach, develop, and support a high-performing team focused on service excellence, accountability, continuous improvement, and employee-centered service delivery.
• Exercise full autonomy in planning, prioritizing, coordinating, and monitoring team workload while ensuring business continuity and adherence to service standards.
• Recruit, select, mentor, evaluate, and develop employees while supporting a positive and inclusive workplace culture.
• Address employee performance concerns and implement appropriate performance management and corrective action measures as required.
• Foster a flexible and adaptive work environment that supports organizational priorities and changing business requirements.
• Oversee administration of employee and retiree benefit programs, including enrolments, changes, terminations, disability-related processing, leave-related impacts, and reinstatements.
• Ensure accurate interpretation and application of benefit plan provisions, collective agreements, employment conditions, and vendor requirements.
• Oversee pension related retirement transactions, and reporting.
• Monitor service delivery, reconciliations and data integrity across benefit systems.
• Act as organizational liaison with benefit providers, pension administrators, insurance carriers, and external service providers.
• Ensure compliance with collective agreements, legislation, pension regulations, benefits contracts, organizational policies, and audit requirements.
• Develop, implement, monitor, and enhance internal controls and governance practices related to benefits, pension, and employee transition processes.
• Monitor audits, service metrics, reporting and quality reviews to identify risks, trends, compliance concerns, and opportunities for improvement.
• Lead the resolution of complex or escalated benefits, retirement, and employee transition issues.
• Lead implementation of legislative, policy, process, and system changes while promoting operational excellence, employee experience, and continuous improvement.
• Remain current on legislative, regulatory, pension, and benefits industry developments through professional development, and ongoing learning.
• Serve as a subject matter expert for benefits, retirements, employee transitions, and related HR operational processes.
• Provide advice and guidance to management, employees, union representatives, HR partners, and senior leadership regarding benefits implications of workforce decisions.
• Collaborate with Payroll Accounting and Payroll to ensure accurate reporting, deductions, remittances, pension adjustments, and employee transitions impacting payroll.
• Partner with the HR Administrative Services Centre to ensure effective coordination of employee lifecycle events and employee support services.
• Build and maintain productive relationships with external vendors, pension boards, benefits consultants, insurance carriers, and regulatory bodies.
• Act as delegate for the Manager, HR Operations as required.
• Perform other related responsibilities as assigned to meet organizational goals and objectives.

What are we looking for?

Qualifications

Education and Experience

• Post-secondary degree or diploma in Human Resources or a related discipline.
• Certified Human Resources Professional (CPHR), Certified Employee Benefit Specialist (CEBS), or related designation is strongly preferred.
• Minimum 5-7 years of progressive experience in benefits administration, retirement services, HR operations, or employee service delivery within a large, complex, and multi-union environment.
• Minimum 3 years of formal supervisory or leadership experience.
• Demonstrated expertise in benefits administration, employee transition services, workforce adjustment processes, and operational service delivery.
• Experience in the administration of group benefit plans, employee and retiree benefit programs, and related vendor relationships.
• Experience leading operational improvement initiatives, projects, system implementations, or change management activities.
• Experience with HRMS systems (preferably PeopleSoft), and reporting tools is considered an asset.

Demonstrated Skills and Competencies

• Strong leadership and people management skills with the ability to coach, mentor, engage, and develop high-performing teams.
• Exceptional judgment, discretion, and professionalism when handling sensitive and confidential employee matters.
• Strong knowledge of benefits, pensions, workforce transitions, and HR operational practices.
• Advanced analytical and problem-solving skills with the ability to identify trends, risks, compliance issues, and operational improvement opportunities.
• Excellent communication, consultation, negotiation, and stakeholder relationship skills.
• Ability to effectively manage competing priorities and deadlines within a high-volume, service-oriented environment.
• Strong customer service orientation with a focus on employee experience and service excellence.
• Demonstrated ability to lead organizational change and continuous improvement initiatives.
• High level of technical proficiency with HRMS technologies, reporting tools, and Microsoft Office applications.
• Ability to maintain confidentiality and exercise sound judgment in complex and sensitive circumstances.

What happens next?

We thank all candidates for their interest in this position however only those selected for an interview will be contacted.

Land Acknowledgement

The Calgary Board of Education acknowledges the traditional territories and oral practices of the Treaty 7 Nations, including the Siksikaitsitapi Nations, Tsuut'ina Nation, and the Îyârhe Nakoda Nations. We acknowledge the Métis Nation within Alberta, and all people who make their homes in the Treaty 7 region of southern Alberta. As a learning organization, we are committed to advancing the Truth and Reconciliation Calls to Action focused on Education for ReconciliACTION.