Supervisor, Auto Insurance (Full-time, Permanent) Steinbach

Access Financial Services Inc.; Steinbach; On-site; CAD 57,000 - 69,000; Full time

Benefits offered by this job

Health benefits (100% paid)

Professional attire benefit

Employer-matched pension plan

Paid continuing education (including课程

Career advancement opportunities

Job summary

Brio Insurance in Manitoba is hiring a Supervisor, Auto Insurance I to lead frontline retail staff, coach team members, and ensure high-quality client service for personal lines including auto and home policies.

The role oversees daily workflows, adherence to policies, and collaboration with leadership to meet branch goals. Competitive compensation includes a full benefits package and opportunities for career advancement within Brio Insurance.

Qualifications

• Essential qualifications include progression toward Level 3 Brokers Insurance License and completion of MPI/Special Risk Extension training.
• Solid understanding of MPI Commercial vehicle coverages is required.
• Demonstrated desire to serve others in a friendly and professional manner; strong interpersonal and written communication skills.
• Proficient computer skills and knowledge of risk management within the insurance industry.

Responsibilities

• Assist with internal training of new staff.
• Supervises branch staff and maintains current auto extension book of business.
• Quote new home business policies and write Sandbox Mutual Insurance Extension / Got Toys policies.
• Identify client needs and promote appropriate insurance packages; manage and reduce risk.
• Provide information on policy features, premiums and collections; promote Brio Insurance products.
• Respond to emergencies and assist clients with claims; ensure compliance with policies and procedures.
• Organize staff activities, monitor service levels, and participate in staff meetings.
• Maintain MPI inventory and ensure audit/compliance requirements are met.

Skills

Interpersonal and communication skills

Attention to detail

Ability to work in fast-paced env

Decision making

Customer service mindset

Knowledge of Brio Insurance products

Education

Level 3 Brokers Insurance License (in progress)

MPI/Special Risk Extension training courses

MPI Commercial vehicle coverages knowledge

Tools

EPIC system

Job description

If you’re looking for an innovative, forward-thinking, and rewarding insurance career in Manitoba, look no further than Brio Insurance. Working for Brio Insurance means having fun, working with your friends, going above and beyond for your clients, and supporting your co-workers. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation including an annual bonus program, 100% company paid health benefits including a professional attire benefit, employer-matched pension plan, paid continuing education (including immersion courses), and career advancement opportunities within our brokerage. At Brio Insurance, our culture code is: Do good Be better Own it Move forward Create fun

The Supervisor, Auto Insurance I is a member-focused local Brand Champion who motivates, coaches and develops frontline retail staff. They foster an environment with a positive and consistent advice-based client experience that assists the branch in achieving its goals. Overseeing the daily workflow of the frontline retail operations, they ensure that all established policies and procedures are followed. The Supervisor, Auto Insurance is also responsible for processing auto insurance policies and a variety of personal lines policies and intricate insurance contracts related to residential homes and personal belongings (at management discretion).

Key Responsibilities and Accountabilities

• Assist with internal training of new staff
• Supervises branch staff
• Maintain current auto extension book of business
• Quote new home business policies as required
• Write Sandbox Mutual Insurance Extension / Got Toys policies
• Identifies client needs and provides information on varying insurance packages such as risk coverage, benefits and other policy features best suited to meet the client's needs; works with clients to manage and reduce their risk.
• Recommends and implements a client’s insurance coverage, premiums and collects payment
• Promotes Brio Insurance products and services.
• Responds to emergencies and assists clients with their claims.
• Performs administrative duties such as batching, monitoring and ordering of supplies and promotional materials, and end of day balancing.
• Support the achievement of department and organizational goals as well as actively participates in regular staff meetings.
• Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.
• Maintain thorough knowledge of and adhere to organizational policies and procedures on risk management, confidentiality, security and fraud prevention.
• Organize, schedule and monitor client staff activities to ensure that maximum service levels are being provided to clients and that work flows smoothly.
• Establish performance standards in collaboration with the Managing Partner; evaluate performance of staff; identify training and development needs; participate in and deliver disciplinary actions.
• Ensure branch is adhering to Audit and compliance requirements.
• Resolve more complex problems and client complaints referred by staff to ensure the needs of clients and Brio/Interlake Insurance are met.
• Identify and recommend changes within the department to enhance client service and create efficiencies.
• Identify client needs and promote the appropriate products and services, referring when necessary.
• Collaborate with the Managing Partner to successfully roll out newly established organizational procedures.
• Ensure activities conform to policies, procedures, legislation and regulations.
• Review (randomly) routine staff correspondence with clients to ensure professionalism and accuracy are adhered too.
• Provide input into the development of and support the achievement of organizational goals.
• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
• This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.
• Ensure all MPI KAP duties are adhered too.
• Ensure adequate MPI inventory is kept on hand.

Essential Qualifications

• Working towards Level 3 Brokers Insurance License
• Completed all MPI/Special Risk Extension training courses
• Solid understanding of MPI Commercial vehicle coverages
• Demonstrated desire to serve others in a friendly and professional manner
• Strong interpersonal and communication skills, both verbal and written
• Attention to detail with high degree of accuracy
• Ability to work in fast-paced environment and perform well under pressure
• Ability to prioritize using sound judgment to make timely and effective decisions
• Knowledge of Brio Insurance products and services
• Ability to follow standardized policies and procedures
• Knowledge of risk management within the insurance industry
• Proficient computer skills
• Solid working knowledge of EPIC system

Employee Sub-Type Regular Starting Salary $56,759.00 Salary Band $56,759.00 - $69,430.00 In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

Working for Brio Insurance means having fun, working with your friends, going above and beyond for your clients, and supporting your co-workers. Simply put, our employees live by our culture code which is all about creating strong, lasting, and meaningful relationships with our clients and each other.

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