Supervisor, Aquatics - Winter - Part-time

Alterra; The Blue Mountains; On-site; CAD 28,000 - 37,000; Part time

Benefits offered by this job

Free access to Blue Mountain amenities

Meal discounts at resort restaurants

Exclusive retail discounts

Wellness resources and therapy

Summer employee events

Job summary

Alterra Mountain Company in Ontario is seeking a part-time Supervisor for the Plunge Aquatic Center at Blue Mountain Resort. You will oversee front-line staff, ensure safety standards, and deliver a positive guest experience while coordinating schedules and daily operations.

The ideal candidate holds NL Lifeguard, LSS Instructor, and Standard First Aid with CPR, plus at least two years as an aquatic instructor and lifeguard, with strong cash handling skills and willingness to re-certify

Qualifications

• NL Lifeguard certification required.
• LSS Instructor certification preferred.
• Standard First Aid and CPR certifications required.

Responsibilities

• Supervise pool areas and Plunge Aquatic Center operations to maintain safety.
• Ensure courteous guest service, facility cleanliness, and safety monitoring.
• Cover multiple roles (Lifeguard, Instructor, CSR) during staff breaks.
• Report incidents promptly and assist in training staff.
• Manage cash handling and maintain daily task lists and SOPs.

Skills

Lifeguard

Customer service

Cash handling

Education

National Lifeguard (NL)

LSS Instructor

First Aid & CPR

Job description

Seasonal

WHAT’S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

HOURLY RATE: $23.55

PART-TIME HOURS

• Part-time hours 2-3 shifts a week

Reporting to the Assistant Manager of Aquatics, this position is responsible for supervising the pool areas and services provided to guests in a safe, efficient and cost-effective manner that will result in a positive guest experience. The Supervisor will be responsible for overseeing front line staff duties, managing rotations, breaks, daily tasks list. The Supervisor will work collaboratively with the Assistant Manager and Manager to assist in facilitation and development of schedules, training, daily operations, performance management and implementation and management of SOPs.

WHAT WILL I BE DOING?

• Supervise employees ensuring that all operating standards are met in order to maintain safety around pool area – this includes Plunge Aquatic Center.
• Assure proper customer service is being upheld including cleanliness of facility, monitoring guest safety, service recovery, guest escalations, first aid etc.
• Wear many hats working in all positions within the facility including all job duties from reporting positions including Lifeguard, Instructor, CSR, Generalist and Pool Attendant when required (ex. covering breaks).
• Report any incidents or emergencies immediately with the appropriate paperwork completed.
• Participate in training and performance evaluation of staff.
• Manage cashier float and ensure appropriate money handling procedures are followed.

WHAT DO WE NEED FROM YOU?

• Must have current qualifications of: NL, LSS Instructor (preferred), and Standard First Aid and CPR.
• LSS examiner preferred.
• Includes constant re-certifying of awards to keep current.
• 2 years’ experience as an aquatic’s instructor and lifeguard.
• Cash handling and inventory experience is an asset.

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

First Aid with CPR-C - LSS/SJA/RC, Lifesaving Instructor - LSS, National Lifeguard - Lifesaving Society, NL Instructor - LSS