Supervisor

Lookout Housing and Health; New Westminster; On-site; CAD 49,000 - 52,000; Full time

Job summary

Lookout Housing and Health Society is seeking a Supervisor for the Russell Residence and Housing Centre in New Westminster, BC. The role oversees daily operations, guides service delivery to residents, and ensures program adherence and safety compliance within the COR-certified site.

The position requires supervisory experience, OFA 1 First Aid, and strong communication and organizational skills. Work hours are Tue–Sat 3:00 PM–11:00 PM with a 7.5-hour shift.

Qualifications

• Post-secondary education equivalent to two years study plus two years of recent related experience, including one year supervisory experience.
• Familiarity with community resources, particularly addiction, mental health, welfare and harm reduction.
• Must have current OFA 1 First Aid Certificate.
• Crisis Intervention Skills Training an asset.
• Ability to work independently and in a supervisory role; good judgement, tact and discretion.
• Strong ability to manage stress and organize high workload demands.
• Excellent communication, writing and documentation and organizational skills.
• Understands and maintain clientele/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Strong physical and mental ability to perform work tasks and operate job related equipment.
• A minimum of two years sobriety if you have had concerns related to alcohol and/or drug use.
• Criminal Record Clearance – vulnerable sector.

Responsibilities

• Supervise daily operations and adheres to society policies and procedures.
• Ensure service engagement, case planning, management & discharge planning are consistent with mandate.
• Perform tasks associated with engagement of tenants and service delivery.
• Complete required records and maintain statistical data.
• Participates in tenant intake, service support, assessment, service plans, crisis intervention and administers meds and finances.
• Limited external work. Use of a vehicle may be useful at times.
• Job duties are complex and may have a few disagreeable factors.
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
• Responsible for complying with and contributing to all aspects of health and safety program.

Skills

Crisis Intervention

Communication

Documentation

Organizational Skills

Stress Management

Judgement

Supervisory Experience

Discretion

Diversity Sensitivity

Sobriety

Background Check

Education

Two years + two years exp, including one year supervisory

OFA 1 First Aid Certificate

Criminal Record Clearance - vulnerable secteur

Job description

Date: Oct 13, 2026

Location: New Westminster, BC, CA

Company: Lookout Housing and Health Society

Employment Status
Full Time- Temporary until incumbent return

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location
Russell Residence and Housing Centre
3 minute walk from New Westminster Skytrain Station

Days and Hours of work
Tuesday through Saturday
Shift times will be 1500 - 2300 Hours
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks' notice
Probationary/ qualifying period will be 488 hours with mid and end point reviews.

Salary
$ 35.76 - 37.75 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Supervisor reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout's Code of Ethics. The Supervisor is responsible for the daily operations of the site residence. The Supervisor will provide support, assistance, education and skill development for adults living in residence and who may be working on greater independence and stability in their life. The Supervisor also ensuring that program mandate, policies and procedures are followed.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Supervise daily operations and adheres to society policies and procedures
• Ensure service engagement, case planning, management & discharge planning are consistent with mandate
• Perform tasks associated with engagement of tenants and service delivery
• Complete required records and maintain statistical data
• Participates in tenant intake, service support, assessment, service plans, crisis intervention and administers meds and finances
• Limited external work. Use of a vehicle may be useful at times
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Post-secondary education equivalent to two (2) years study plus two (2) years of recent related experience or equivalent combination of education, training and experience, including one (1) year supervisory experience
• Familiarity with community resources, particularly addiction, mental health, welfare and harm reduction
• Must have current OFA 1 First Aid Certificate
• Crisis Intervention Skills Training an asset
• Ability to work independently and in a supervisory role; good judgement skills, tact and discretion
• Strong ability to manage stress and organize high workload demands
• Excellent communication, writing and documentation and organizational skills
• Understands and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – vulnerable sector

Closing Date

Applications will be accepted until October 20, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

"All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

c. BCGEU