Clinical Support Worker

Lookout Housing and Health; Surrey; On-site; CAD 45,000 - 48,000; Full time

Job summary

Lookout Housing and Health Society is seeking a Clinical Support Worker to join our Surrey team. You will work with residents to provide support, education and skill training aimed at greater independence and stability in daily living.

The CSW reports to the Site Manager and follows Lookout’s ethics, ensuring a safe, respectful environment while complying with health and safety requirements. Availability for 3:30 PM–11:30 PM shifts is expected.

Qualifications

• Related Diploma or Certificate or minimum Grade 12 education, plus two years of related experience or equivalent combination of education, training and experience.
• Familiarity with community resources, particularly addiction, mental health and harm reduction.
• Must have current OFA 1 First Aid Certificate
• Crisis Intervention Skills Training an asset
• Class 4 driver's license an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing and documentation and organizational skills.
• Understands and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Quick learner and self-motivated
• Strong physical and mental ability to perform work tasks and operate job related equipment.
• Minimum of two years sobriety required
• Criminal Record Clearance – vulnerable sector

Responsibilities

• Will participate in resident intake and provide support services and assessment
• Will identify challenges for resident and develop service plans, crisis intervention, administer finances and medication
• Ensure that basic needs are met by working closely with the individual on a long-term, ongoing basis
• Complete required paper work and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur. Use of an automobile may at times be useful
• Case planning
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program
• Other duties as required

Skills

Communication

Writing

Documentation

Organizational skills

Teamwork

Stress management

Self-motivation

Interpersonal skills

Education

Diploma or Certificate or Grade 12+2 yrs related experience

Ordinary First Aid – OFA 1

Job description

Date: Oct 7, 2026

Location: Surrey, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Full Time- Permanent

Header We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location Carr's Place 15 minute walk from Gateway Skytrain

Days and Hours of work Monday through Friday Shift times will be 1530 - 2330 Hours Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary $33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Clinical Support Worker (CSW) reports to Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The CSW works with residents to provide assistance, support, education and skill training. Will work with resident to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Will participate in resident intake and provide support services and assessment
• Will identify challenges for resident and develop service plans, crisis intervention, administer finances and medication
• Ensure that basic needs are met by working closely with the individual on a long-term, ongoing basis
• Complete required paper work and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur. Use of an automobile may at times be useful
• Case planning
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program
• Other duties as required

Qualifications & Competence

• Related Diploma or Certificate or minimum Grade 12 education, plus two (2) year of recent related experience or equivalent combination of education, training and experience
• Familiarity with community resources, particularly addiction, mental health and harm reduction.
• Must have current OFA 1 First Aid Certificate
• Crisis Intervention Skills Training an asset
• Class 4 driver's License an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing and documentation and organizational skills.
• Understands and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Quick learner and self-motivated
• Strong physical and mental ability to perform work tasks and operate job related equipment.
• Minimum of two years sobriety required
• Criminal Record Clearance – vulnerable sector

Closing Date Applications will be accepted until October 15, 2026 at 5:00 pm