Job Title Supervisor

Lookout Housing + Health Society; New Westminster; On-site; CAD 49,000 - 52,000; Full time

Job summary

Lookout Housing and Health Society in New Westminster is seeking a Supervisor to oversee daily operations at Russell Residence and Housing Centre. You will supervise staff, support residents toward greater independence, and ensure program mandates, policies, and safety procedures are followed.

This role requires respirator fit testing, COR certification compliance, and a clear record. Shift pattern 1500-2300, 7.5 hours, with two weeks' notice for schedule changes.

Qualifications

• Two years post-secondary study plus two years related experience, including one year supervisory experience.
• Familiarity with community resources, addiction, mental health, welfare and harm reduction.
• OFA 1 First Aid Certificate required.
• Crisis Intervention Skills Training an asset.
• Ability to work independently in a supervisory role with good judgement.
• Criminal Record Clearance – vulnerable sector.

Responsibilities

• Supervise daily operations and adhere to society policies and procedures.
• Ensure service engagement, case planning, management & discharge planning align with mandate.
• Engage tenants, support service delivery, and maintain records.
• Prepare statistical data and required documentation.
• Participate in tenant intake, assessments, and service plans; administer medications and finances.
• Occasional external work; vehicle use may be required.
• Uphold health & safety program and remain alert during shifts.

Skills

Supervisory experience

Community resources familiarity

First aid certification

Crisis intervention

Communication & documentation

Stress management

Discretion & boundaries

Education

Two-year post-secondary study

OFA 1 First Aid Certificate

Job description

Supervisor

Date: Oct 13, 2026

Location: New Westminster, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Full Time- Temporary until incumbent return

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Russell Residence and Housing Centre

3 minute walk from New Westminster Skytrain Station

Shift Times and Schedule

Shift times will be 1500 - 2300 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/ qualifying period will be 488 hours with mid and end point reviews.

Salary

$ 35.76 - 37.75 depending upon applicants’ length of seniority (as per the Collective Agreement)

Job Summary

The Supervisor reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Supervisor is responsible for the daily operations of the site residence. The Supervisor will provide support, assistance, education and skill development for adults living in residence and who may be working on greater independence and stability in their life. The Supervisor also ensuring that program mandate, policies and procedures are followed.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Supervise daily operations and adheres to society policies and procedures
• Ensure service engagement, case planning, management & discharge planning are consistent with mandate
• Perform tasks associated with engagement of tenants and service delivery
• Complete required records and maintain statistical data
• Participates in tenant intake, service support, assessment, service plans, crisis intervention and administers meds and finances
• Limited external work. Use of a vehicle may be useful at times
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Post-secondary education equivalent to two (2) years study plus two (2) years of recent related experience or equivalent combination of education, training and experience, including one (1) year supervisory experience
• Familiarity with community resources, particularly addiction, mental health, welfare and harm reduction
• Must have current OFA 1 First Aid Certificate
• Crisis Intervention Skills Training an asset
• Ability to work independently and in a supervisory role; good judgement skills, tact and discretion
• Strong ability to manage stress and organize high workload demands
• Excellent communication, writing and documentation and organizational skills
• Understands and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – vulnerable sector

Closing Date

Applications will be accepted until October 20, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.