Supervisor

Covenant Health Canada; Lethbridge; On-site; CAD 4,115,000 - 6,173,000; Full time

Job summary

Covenant Health Canada is seeking a Supervisor for the NFLES team at St. Michael's Health Centre. You will lead day-to-day operations across Food, Environmental, and Laundry services, manage staffing, training, and safety, and ensure high-quality, patient-centered hospitality.

The role emphasizes staffing, customer service, and coordination with multiple teams in a fast-paced healthcare environment. Shift pattern is days with weekends off, and a strong commitment to Covenant Health values is

Qualifications

• Two-year Food Service Management course or equivalent management training.
• Minimum two years of recent supervisory experience.
• Minimum three years of related health care experience.
• Current Food Safe certificate.

Responsibilities

• Organize and supervise activities across Food Services, Environmental Services, Laundry and related areas.
• Lead recruitment, onboarding, training and performance management.
• Manage scheduling, attendance, payroll and staff replacements.
• Monitor service quality with audits and surveys; develop action plans.

Skills

Scheduling

Customer service

Communication

Conflict resolution

Team leadership

Interpersonal skills

Education

Two-year Food Service Management course

Food Safe certificate

Tools

MS Office

Staff scheduling systems

Job description

Do you have great experience in organizing and supervising Hospitality Services within a fast-paced environment? Are you passionate about supporting the health of those we serve, residents and families? If these describe you, we've got your perfect opportunity! Covenant Health’s St. Michael’s site has an opening for a Supervisor on the Nutrition, Food, Linen and Environmental Services (NFLES) Team. Reporting to the Manager, NFLES, you will help ensure consistent delivery of safe, high-quality services across Food Services, Environmental Services, Laundry and related support areas. You will lead day-to-day operations and support hiring, orientation, scheduling, coaching and employee development. Working closely with Hospitality team members, site staff, patients/residents, families and suppliers, you will help create a positive service experience and responsive, well-coordinated operations. We are looking for a confident supervisor who excels at employee scheduling, delivers quality customer service and builds strong working relationships across teams. Your ability to manage conflict, prioritize competing demands and work effectively under pressure will be key to your success. Your supervisory experience in healthcare or a related sector will be valuable in shaping service objectives at St. Michael’s and supporting other operational areas.

Description:

In keeping with Covenant Health’s Mission and Values and as an integral member of the NFLES team, the Supervisor organizes and supervises activities that support quality Hospitality services for patients/residents and customers. The Supervisor leads recruitment, onboarding, training and performance management in accordance with Covenant Health policies and collective agreements. The role oversees scheduling, attendance, payroll and staff replacements while ensuring compliance with safety requirements, operational standards and applicable legislation. In collaboration with Human Resources, the Supervisor promotes a safe, efficient and respectful workplace. The Supervisor monitors service quality through audits, surveys and other improvement tools and develops action plans to address opportunities. The role maintains effective communication with staff, patients, residents and families to coordinate operational activities and respond to service needs. You will organize, analyze and report financial information to support effective resource management and maintain expertise in food service management, food production, environmental services, laundry processing and related Hospitality services. You will ensure frontline staff receive required education and training, both online and in person, and support consistent service delivery. In this frontline supervisory role, you will use critical thinking, sound decision-making and strong communication skills to positively impact the quality, safety and comfort of those we serve. This position is non-unionized.

• Union: COV OUT OF SCOPE
• Unit and Program: All NFLES areas within SMHCL
• Primary Location: St. Michael's Health Centre
• Employee Class: Regular Part Time
• FTE: 0.75
• Posting End Date: 15-SEP-2026
• Date Available: 28-SEP-2026
• Length of Shift in weeks: 1
• Shifts per cycle: 5
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $29.87
• Maximum Hourly Salary: $44.81
• Vehicle Requirement: Not Applicable

• Classification: Supervisor
• Union: COV OUT OF SCOPE
• Unit and Program: All NFLES areas within SMHCL
• Primary Location: St. Michael's Health Centre
• Location Details: As Per Location
• Employee Class: Regular Part Time
• FTE: 0.75
• Posting End Date: 15-SEP-2026
• Date Available: 28-SEP-2026
• Hours per Shift: 5.80
• Length of Shift in weeks: 1
• Shifts per cycle: 5
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $29.87
• Maximum Hourly Salary: $44.81
• Vehicle Requirement: Not Applicable

Required Qualifications

Completion of a two-year Food Service Management course or equivalent management training. Minimum two years of recent experience in a supervisory capacity. Minimum three years’ experience of related health care experience. Current Food Safe certificate. Combination of education and experience may be considered.

Additional Required Qualifications

Experience with employee scheduling, customer satisfaction surveys and quality audits. Experience providing customer service and managing customer relations. Ability to work effectively in a fast-paced, high-pressure environment while managing competing priorities. Strong interpersonal, communication, organizational and conflict resolution skills. Ability to build and contribute to effective teams, exercise sound and objective judgment, and maintain accuracy and attention to detail. Demonstrated dependability, accountability and commitment to safe, effective and ethical work practices. Commitment to Covenant Health Mission and Values.

Preferred Qualifications

WHMIS certificate. Membership in the Canadian Society of Nutrition Management or Canadian Association of Food Service Professionals. Proficiency with Microsoft Office, Windows-based applications and staff scheduling systems. Working knowledge of collective agreements, dietary guidelines and food service terminology. Ability to adapt leadership style to the situation.

Hiring Requirements

The following must be provided prior to your first day of work:

Security Screening: As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.

Be the Difference

Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith-based values, integrity, and compassion, every role contributes to person-centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.

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