Supervisor

Covenant Health Canada; Edmonton; On-site; CAD 45,000 - 68,000; Full time

Job summary

Covenant Health is seeking a Supervisor, Accounts Receivable, to lead a remote AR team supporting operations across Covenant Health sites. You will manage staff scheduling, training, coaching, and day-to-day operations, ensuring accurate billing, cash receipts, collections, and reconciliations.

The role requires 7–10 years in billing and cash handling, 2–3 years of supervisory experience, and a diploma in accounting or related field.

Qualifications

• Grade 12 diploma or equivalent; accounting diploma required, degree preferred.
• 7–10 years experience in billing, cash handling, and account analysis; 2–3 years supervisory experience.
• Combination of education and experience considered.

Responsibilities

• Lead AR functions: billing, cash receipts, collections, petty cash, customer service, resident trust accounting, and ancillary billing.
• Support Connect Care receivable processes and liaison with AHS Billing, Cash & Collections.
• Ensure revenue, cash receipts, and receivables are recorded with internal controls.
• Oversee AR reconciliations, cash handling, business office operations, and financial reporting.
• Review and approve daily cash reports, petty cash transactions, cheque requisitions.
• Support process improvements, policy updates, billing rate changes, and audit requirements.
• Oversee collections activities and resident trust accounting.
• Recruit, schedule, train, supervise, coach, and develop AR staff.

Skills

Staff leadership

Billing

Cash handling

Accounts Receivable

Coaching

Customer service

Education

Diploma in accounting

Grade 12 diploma

Degree preferred

Tools

Connect Care

HRCM

Job description

Reporting to the Manager, Shared Service Accounting & Financial Reporting, the Supervisor, Accounts Receivable provides leadership and oversight for a remote Accounts Receivable team supporting Covenant Health operations across multiple sites. The role is responsible for staff scheduling, workload management, training, coaching, and day-to-day operational support, while ensuring accurate and timely billing, cash receipting, collections, reconciliations, resident trust accounting, and customer service activities. The Supervisor serves as a key liaison between Covenant Health Financial Operations, site-based clerks and program assistants, and Alberta Health Services, providing guidance on Accounts Receivable processes, Connect Care workflows, and financial procedures. The role supports process improvements, compliance with organizational policies and procedures, strong internal controls, and the delivery of high-quality Accounts Receivable services across Covenant Health.

Description:

• Accounts Receivable Operations (75%); Lead Accounts Receivable functions, including billing, cash receipts, collections, petty cash, customer service, resident trust accounting, and ancillary billing.
• Support Connect Care receivable processes and act as liaison with AHS Billing, Cash & Collections.
• Ensure revenue, cash receipts, and receivables are accurately recorded, reconciled, and supported by effective internal controls.
• Oversee AR reconciliations, cash handling processes, business office operations, and financial reporting activities.
• Review and approve daily cash reports, petty cash transactions, cheque requisitions, and related documentation.
• Support process improvements, policy updates, billing rate changes, and audit requirements.
• Oversee collections activities and resident trust accounting.
• Leadership & People Management (25%); Recruit, schedule, train, supervise, coach, and develop Accounts Receivable staff.
• Coordinate onboarding, cross-training, and ongoing learning to maintain operational expertise and service standards.
• Manage attendance, performance, and workload allocation to ensure efficient service delivery.
• Address employee and customer concerns and foster a collaborative, customer-focused work environment.
• This position is non-unionized.

• Union: COV OUT OF SCOPE
• Unit and Program: Accounts Receivable - Financial Operations
• Primary Location: One Twelve Campus
• Temporary Employee Class: Temporary Full Time
• FTE: 1.00
• Posting End Date: 17-SEP-2026
• Date Available: 01-OCT-2026
• Temporary End Date: 05-FEB-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $32.99
• Maximum Hourly Salary: $49.49
• Vehicle Requirement: Not Applicable

• Classification: Supervisor
• Union: COV OUT OF SCOPE
• Unit and Program: Accounts Receivable - Financial Operations
• Primary Location: One Twelve Campus
• Location Details: As Per Location
• Temporary Employee Class: Temporary Full Time
• FTE: 1.00
• Posting End Date: 17-SEP-2026
• Date Available: 01-OCT-2026
• Temporary End Date: 05-FEB-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $32.99
• Maximum Hourly Salary: $49.49
• Vehicle Requirement: Not Applicable

Required Qualifications:

Grade 12 diploma or equivalent required. A diploma in accounting from a recognized post secondary institution is required, a degree is preferred. Seven to Ten years progressively responsible experience in Billing, Cash handling, and account analysis as well as 2-3 years of supervisory experience. A combination of education and experience would also be considered.

Additional Required Qualifications:

As required.

Preferred Qualifications:

Experience in health care sector. Experience leading in a Union environment. Experience with Connect Care and HRCM for billing purposes.

Hiring Requirements

The following must be provided prior to your first day of work:

Security Screening : As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose of previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.

Be the Difference

Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith-based values, integrity, and compassion, every role contributes to person-centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.

Create and manage profiles for future opportunities.