Operations Agent - YYC Airport

Primeflight-Aviation-; Calgary; On-site; CAD 52,000 - 78,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. is seeking an Operations Agent to oversee daily airport operations in Calgary, coordinating schedules, gate assignments, and baggage handling while ensuring safety and regulatory compliance.

You will liaise with airline staff, ground crews, and security agencies to address operational issues and emergencies, delivering timely information to staff and passengers and maintaining high service levels.

Qualifications

• Must be 18+ years old and legally eligible to work in Canada.
• Communicate effectively in English (reading, writing, speaking).
• Minimum 1 year of experience in airport operations or related field.
• Strong understanding of airport operations and safety regulations.
• Proficiency with airport management software and systems.
• Able to use IPads/Tablets, computers and mobile devices to access information.
• Pass a background check and drug screen.
• Must be eligible to obtain required credentials/clearances (FAA, RAIC, TSA, Port Authority, US Customs as applicable).
• Willingness to work various shifts including nights, weekends and holidays.

Responsibilities

• Coordinate daily operational activities within the airport.
• Monitor and manage flight schedules, gate assignments, and airport resources.
• Liaise with airline representatives, ground crew, and air traffic control.
• Ensure compliance with aviation regulations and safety standards.
• Respond to operational issues and emergencies promptly.
• Provide timely information to staff and passengers regarding flight status and changes.
• Manage passenger boarding and disembarking processes.
• Oversee baggage handling and resolve baggage-related issues.
• Coordinate with maintenance teams for aircraft and facility upkeep.
• Assist in implementing emergency response plans and protocols.
• Monitor weather conditions and their impact on flight operations.
• Prepare and maintain accurate operational reports and logs.
• Participate in training and development programs related to airport operations.
• Ensure high level of customer service and passenger satisfaction.
• Exemplify PrimeFlight customer service and safety standards.
• Perform additional duties as assigned by management.

Skills

Effective communication

English proficiency

Airport operations experience

Safety regulations knowledge

Management software proficiency

Background check + drug screen

Shift flexibility

Tools

Airport management software

Job description

The Operations Agent is a dynamic role focused on managing and overseeing daily airport operations. This position involves coordinating with various departments to ensure smooth and efficient airport functioning, including monitoring flight schedules, managing gate assignments, and overseeing baggage handling activities. You will also be responsible for ensuring compliance with safety and security regulations, and promptly addressing any operational issues or emergencies. Additionally, this role requires effective communication with airline staff, airport personnel, and external agencies to maintain operational excellence and passenger satisfaction.

RESPONSIBILITIES

• Coordinate daily operational activities within the airport
• Monitor and manage flight schedules, gate assignments, and airport resources
• Liaise with airline representatives, ground crew, and air traffic control
• Ensure compliance with all aviation regulations and safety standards
• Respond to operational issues and emergencies promptly
• Provide timely information to staff and passengers regarding flight status and operational changes
• Manage passenger boarding and disembarking processes
• Oversee baggage handling and resolve any baggage-related issues
• Coordinate with maintenance teams for aircraft and facility upkeep
• Assist in implementing emergency response plans and protocols
• Monitor weather conditions and their impact on flight operations
• Prepare and maintain accurate operational reports and logs
• Participate in training and development programs related to airport operations
• Ensure a high level of customer service and passenger satisfaction
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in Canada.
• Communicate effectively in English (reading, writing, speaking)
• Minimum of 1 year of experience in airport operations or a related field
• Strong understanding of airport operations and safety regulations
• Proficiency in using airport management software and systems
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• May need to climb and work at elevated heights
• Exposure to moderate and at times high noise levels
• Exposure to Biohazards and/or Chemicals
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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