Superviseurs d'ateliers de service| Service Supervisor

Tesla, Inc.; Saint-Bruno-de-Montarville; On-site; CAD 60,000 - 80,000; Full time

Job summary

An innovative industry leader is seeking a dynamic Service Shop Supervisor to spearhead a team of dedicated technicians. In this pivotal role, you will foster an engaging work environment while ensuring operational excellence within the service center. Your leadership will drive quality and efficiency, contributing to an exceptional service experience for customers. If you possess strong communication skills and a passion for team development, this is your chance to make a significant impact in a forward-thinking company that values diversity and inclusion in the workplace.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-3 years of leadership experience in a service-focused industry preferred.

Responsibilities

• Lead and develop a team of technicians to achieve service output goals.
• Ensure compliance with safety regulations and manage workflow in the service center.

Skills

Leadership

Communication

Time Management

Problem Solving

Interpersonal Skills

Microsoft Office Suite

Education

Bachelor's Degree

Equivalent Experience

Tools

Microsoft Office Suite

Job description

Tesla’s Service Shop Supervisors are the leaders of our service shop floor teams. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our service centers.

What to Expect

Tesla’s Service Shop Supervisors are the leaders of our service shop floor teams. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our service centers.

What You’ll Do

• Lead, coach, and develop a highly engaged team of technicians to achieve service output goals.
• Maintain appropriate shop records and inventories and manage smooth workflow in the service center.
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team.
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs.
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program.
• Work with employees to manage schedules and resolve technical and personnel problems.
• Conduct regularly scheduled one-on-one developmental meetings with team members to facilitate professional development and monitor team training requirements.

What You’ll Bring

• Bachelor's degree, or equivalent experience.
• Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required.
• Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards.
• Excellent interpersonal and communication skills.
• Able to work a flexible schedule, including weekday and weekend overtime.
• Proficient with Microsoft Office Suite.
• Valid driver’s license required.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.