Superviseur des opérations ferroviaires /Train Operations Supervisor

Acara Solutions, Inc.; Montreal; On-site; CAD 65,000 - 90,000; Full time

Job summary

Acara Solutions, Inc. seeks an Operation Supervisor based in Montreal to oversee train movements, ensure safety, and deliver reliable customer service across the transit system in alignment with CROR rules and company policies.

The role requires a college degree in administration or engineering, plus locomotive engineer certification and several years of rail experience, including crew management. Proficiency with Microsoft Office and SAP is expected.

Qualifications

• College degree in Administration and/or Engineering is required.
• Minimum five (5) years of rail industry experience as locomotive engineer, train operator, supervisor, or trainmaster.
• Experience in crew management and coordinating operations with host railways.

Responsibilities

• Ensure transportation and customer service activities are performed safely and promptly.
• Coordinate and supervise locomotive engineers and train operators to meet schedules.
• Report accidents, derailments or disruptions and coordinate with host railway to return to normal operations.
• Monitor performance of locomotive engineers and train operators on board trains.
• Interface with host railway traffic control centers to ensure daily coordination and adjust deviations.

Skills

Crew management

Rail industry experience

Attention to safety

Education

College degree in Administration and/or Engineering

Tools

Microsoft Office

SAP

Job description

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Join us as Operation supervisor, and you'll be looking at a career-defining role based in Montreal (QC), CA.

The Supervisor, Train Operations will ensure that train movements are operated on time, safely, efficiently and economically over the entire transit system consistent with our customer and Alstom mission of providing excellent Customer Service

KEY RESPONSIBILITIES:

• Ensure that all transportation and Customer Service activities are performed safely, promptly while providing a courteous service to clients in accordance with corporate policies, practices, government regulations, Canadian Rail Operating Rules and special instructions.
• Coordinate, direct and supervise locomotive engineers and train operators through the application of a high level of technical and managerial skills related to Customer service delivery and the safe operation of trains and the provision of a quality service in accordance with the advertised train schedules;
• Report all accidents, derailments or disruptions assuming the senior role coordinating all Bombardier Transportation and Equipment Maintenance activities with the host railway to minimize adverse effects to passengers while ensuring an expeditious return to normal operations. Investigate customer complaints, accidents, injuries, rule violations and other staff failures.
• Monitor and undertake action to ensure performance of locomotive engineers and train operators on board trains;
• Asses train reports for on-time performance and Interface regularly with host railways rail traffic control centers as well as host railway operating officers to ensure coordination and daily performance of train operations and to immediately respond and correct deviations to the operating plan;

REQUIRED PROFILE:

• College degree in a relevant field (Administration and/or Engineering)
• You have a Locomotive Engineer certification + Rules Qualification and Canadian Rail Operating Rules (CROR) certification;
• You cumulate minimum five (5) years of experience in the rail industry as either locomotive Engineer, Train Operator, Supervisor, Trainmaster; in addition, you have relevant experience in crew management
• Microsoft office, SAP

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.