Superintendent, Peel Regional Paramedic Services

Region of Peel; Brampton, Caledon, Mississauga; On-site; CAD 120,000 - 151,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, Vision

OMERS pension plan

Vacation starting at 3 weeks per annum

3 Paid personal days and floatinghols

Flexible hours

Annual performance review and meritin

Tuition reimbursement and learningand

Learning & development resources

Job summary

Peel Region's Health Services – Peel Regional Paramedic Services is seeking a dynamic Superintendent, Operations to lead frontline paramedic operations across Peel Region. You will oversee staffing, resources, and incident response to ensure high-quality patient care and system performance.

This full-time onsite role offers a competitive salary, comprehensive benefits, and opportunities to influence service delivery across one of Canada's busiest emergency medical services while developing

Qualifications

• Diploma in Paramedicine, Ambulance and Emergency Care, or equivalent.
• Current AEMCA certification.
• Current Base Hospital certification for delegated medical acts as a Primary or Advanced Care Paramedic.
• Experience leading or supervising employees, preferably within a unionized environment.
• Valid Ontario Class F Driver's Licence and eligibility to meet all requirements of the Ambulance Act and associated regulations.

Responsibilities

• Oversee daily paramedic operations to ensure safe, timely patient care.
• Coordinate vehicle deployment, staffing, and resource management.
• Serve as Incident Commander during major events and emergencies.
• Lead frontline staff, provide coaching, and manage performance.
• Ensure compliance with clinical and regulatory standards.
• Build partnerships with hospitals and service partners.

Skills

Leadership

Communication

Decision making under pressure

Investigations

Prioritization

Team supervision

Education

Paramedicine Diploma

Job description

Job Description

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region, we can create lasting impact, together.**

Superintendent

Health Services – Peel Regional Paramedic Servicess

Status: 3 Regular Full Time

Salary Range: $120,401.00 – $150,501.00 per annum

Hiring Rate: $120,401.00 – $135,451.00 per annum (plus comprehensive benefits, where applicable)

Work Mode: Onsite

Location: Various Peel Regional Paramedic Services Reporting Stations throughout Peel Region, as assigned

Hours of Work: 42 hours per week

• Day Shift: 5:00 a.m. to 5:00 p.m.
• Night Shift: 5:00 p.m. to 5:00 a.m.

Who We Are:

At Peel Regional Paramedic Services, we serve one of Ontario’s largest and most diverse communities with unwavering commitment, compassion, and clinical excellence. Every day, our 700+ paramedics and staff deliver high-quality emergency medical care, driven by our mission to provide the right care at the right time in the right place.

To continue delivering on this commitment and advancing excellence in frontline service delivery, we are looking for an experienced and inspiring leader to join our team.

Are you a dynamic paramedic leader who thrives in fast-paced environments, leads with confidence, and is passionate about delivering exceptional patient care? Peel Regional Paramedic Services is seeking a Superintendent, Operations to help shape the future of paramedic service delivery while supporting and developing high-performing teams.

As a Superintendent, you will play a critical leadership role in overseeing frontline operations, supporting paramedics, managing resources, and ensuring the highest standards of clinical excellence across one of Canada's busiest emergency medical services.

Lead. Inspire. Respond. Make a Difference.

What You'll Do

Lead Operational Excellence

• Oversee daily paramedic operations to ensure safe, effective, and timely patient care.
• Monitor system performance and staffing levels to improve response times and service delivery.
• Manage operational resources including stations, vehicles, equipment, and inventory.
• Coordinate vehicle deployment, maintenance, and service readiness.
• Build strong relationships with hospitals, emergency services, government partners, and community stakeholders.

Command, Coordinate & Respond

• Serve as the initial Incident Commander during major events, emergencies, and large-scale incidents.
• Provide leadership and coordination with police, fire, healthcare partners, and other responding agencies.
• Act as a senior operational resource during complex situations while maintaining focus on public and patient safety.
• Deliver direct patient care and perform delegated medical acts when operationally required.

Develop and Support People

• Provide leadership, coaching, mentoring, and performance management for frontline paramedics.
• Foster a culture of accountability, professionalism, inclusion, continuous learning, and innovation.
• Support employee wellness and act as a resource during critical incidents and challenging workplace situations.
• Manage scheduling, staffing, attendance, vacation, and overtime requirements.
• Work collaboratively with union representatives to resolve issues proactively and professionally.

Ensure Quality & Compliance

• Promote excellence in patient care through clinical oversight, investigations, audits, and quality improvement initiatives.
• Support continuing education, professional development, and regulatory compliance.
• Conduct operational, clinical, vehicle, facility, and equipment audits to ensure organizational readiness.
• Maintain compliance with applicable legislation, policies, and safety standards.
• Participate in recruitment, hiring, onboarding, and retention activities.

What You Bring

Required Qualifications

• Diploma in Paramedicine, Ambulance and Emergency Care, or equivalent.
• Current AEMCA certification.
• Current Base Hospital certification for delegated medical acts as a Primary or Advanced Care Paramedic.
• Experience leading or supervising employees, preferably within a unionized environment.
• Valid Ontario Class F Driver's Licence and eligibility to meet all requirements of the Ambulance Act and associated regulations.

Skills & Experience

• Strong leadership, communication, and relationship-building abilities.
• Demonstrated ability to make sound decisions under pressure in rapidly changing environments.
• Experience conducting investigations and addressing operational, clinical, and employee-related concerns.
• Proven ability to manage competing priorities while maintaining a focus on service excellence.
• Commitment to fostering a safe, respectful, and high-performing workplace culture.

Why Join Us?

At Peel Regional Paramedic Services, you'll have the opportunity to lead talented professionals, influence system-wide improvements, and make a meaningful impact on both patients and paramedics every day. If you're ready to take your leadership to the next level and help shape the future of emergency medical services, we'd love to hear from you.

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date.
• Automatic enrolment into OMERS pension plan (where applicable).
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum.
• 3 Paid personal days and floating holidays.
• Flexible hours supporting your wellness and wellbeing.
• Annual performance review and merit increases based on performance (where applicable).
• Supportive leadership and a culture of respect and inclusion.
• Access to tuition reimbursement (where applicable) and learning and development resources.

Be bold. Think big. Join us.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will include in-person interviews.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We're working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we've been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long‑term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You'll not find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please [e-mail]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.