Summer Customer Service Representative

LCBO; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

Join a leading company in Ontario as a Customer Service Representative at LCBO. You will engage with customers to deliver extraordinary service, participate in community initiatives, and gain valuable training in product knowledge. The role offers shift work, providing flexibility and growth opportunities in the retail environment.

Benefits

Online learning opportunities for growth

Employee Family and Assistance Program

Discounted services and products

Potential future employment opportunities

Qualifications

• Must be eligible to work in Canada.
• Minimum age of 18 years.
• Bilingualism (English and French) is a plus.

Responsibilities

• Serve customers using POS/Cash system promptly and courteously.
• Maintain a clean, organized, and safe store environment.
• Replenish stock and organize products on shelves.

Skills

Interpersonal skills

Customer service skills

Job description

Location Address:

6487 Jeanne D'Arc Boulevard, Ottawa

Salary / Pay: $20.36/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire engaging, personable individuals who are passionate about delivering an extraordinary customer experience at our retail locations across Ontario. We are seeking Customer Service Representatives to work from May 5th to September 1, 2025. With your outgoing personality and excellent customer service skills, you will help create a lasting impression for our customers.

If this resonates with you, we would love for you to join our team! As an LCBO Customer Service Representative, you'll have the opportunity to inspire others, reach your full potential, and share your knowledge with customers.

Learn more about wine, beer, ciders, and spirits through paid online training, including product knowledge essentials.

About the Role:

• Serve customers using our POS/Cash system promptly, courteously, and responsibly to ensure an outstanding experience
• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face-up products on shelves, and maintain a clean, organized, and safe store environment (including spill and broken bottle cleanup)
• Perform duties that may involve lifting cases up to 40 lbs./18 kg repeatedly while standing continuously

About You:

• Excellent interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum age of 18 years
• Bilingualism (English and French) is a plus
• Willing to submit to a Criminal Background Check at your own expense prior to starting work

Required Availability:

• Fridays (5:00 p.m. – close)
• Saturdays and Sundays (available all day for 4-8 hour shifts)

Long Weekends:

• Victoria Day
• Canada Day
• Civic Holiday
• Labour Day

Additional Availability:

• Weekday shifts (Monday - Thursday) may be available based on store needs
• Schedules are posted two weeks in advance; short-notice shifts may also be available

Why Join the LCBO?

• Online learning opportunities for growth
• Potential future employment opportunities
• Employee Family and Assistance Program (TELUS Health)
• Discounted services, products, and event tickets (WorkPerks)
• Contribute to communities across Ontario

Our Commitment:

We promote inclusion and belonging, valuing everyone’s voice. The LCBO is an equal opportunity employer and provides accommodations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please inform us if you require an accommodation during the hiring process.

We appreciate your interest. Only shortlisted applicants will be contacted.

Union / Non-Union: Union