Summer Customer Service Representative

LCBO; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in Ontario seeks Customer Service Representatives to enhance the shopping experience at their retail locations. The role involves serving customers, managing inventory, and creating a welcoming environment. Candidates should possess excellent interpersonal skills and be willing to work flexible hours, including weekends.

Benefits

Online learning opportunities for growth

Potential future employment opportunities

Employee assistance programs

Discounted products and services

Community contribution opportunities

Qualifications

• Excellent interpersonal and engagement skills.
• Must be eligible to work in Canada (valid SIN, Student or Work Permit).
• Minimum age of 18 years.
• Bilingualism in English and French is a plus.

Responsibilities

• Serve customers efficiently using the POS/Cash system.
• Manage inventory and maintain a clean and organized store environment.
• Perform physical tasks such as lifting cases up to 40 lbs.

Skills

Interpersonal skills

Customer service skills

Engagement skills

Job description

Location Address:

546 Park Street, Kenora

Salary / Pay: $20.36/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire engaging and personable individuals who are passionate about delivering an exceptional customer experience at our retail locations throughout Ontario. We are seeking Customer Service Representatives to work from May 5th to September 1, 2025. With your outgoing personality and excellent customer service skills, you will help create a memorable shopping experience for our customers.

If this sounds like you, we would love to have you join our team! As an LCBO Customer Service Representative, you'll have opportunities to inspire others, reach your full potential, and share your knowledge about our products.

Learn more about wine, beer, ciders, and spirits through paid online training, including product knowledge essentials.

About the Role:

• Serve customers efficiently and courteously using our POS/Cash system to ensure an outstanding customer experience
• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in the Customer Experience and Postal Code Survey campaigns
• Manage inventory, restock shelves, face products, and maintain a clean, organized, and safe store environment (including spill and broken bottle cleanup)
• Perform physical tasks such as lifting cases up to 40 lbs./18 kg and standing for extended periods

About You:

• Excellent interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum age of 18 years
• Bilingualism in English and French is a plus
• Willing to submit to a Criminal Background Check at your own expense prior to employment

Required Availability:

• Fridays (5:00 p.m. – close)
• Saturdays and Sundays (available all day for 4-8 hour shifts)

Long Weekends:

• Victoria Day
• Canada Day
• Civic Holiday
• Labour Day

Additional Availability:

• Weekday shifts (Monday - Thursday) may be available based on store needs
• Schedules are posted two weeks in advance; shifts may be assigned on short notice

Why Join the LCBO?

• Online learning opportunities for growth
• Potential future employment opportunities for eligible employees
• Employee assistance programs (TELUS Health)
• Discounted products, services, and tickets to events (WorkPerks)
• Contribute to communities across Ontario through your work

Our Commitment to Inclusion:

We promote an inclusive environment where everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and provides accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please inform us if you require accommodations during the hiring process.

We appreciate your interest in this opportunity. Only shortlisted candidates will be contacted.

Union / Non-Union:

Union