Summer Customer Service Representative

LCBO; Guelph; On-site; Full time

Job summary

Join LCBO as a Customer Service Representative and become part of a team known for exceptional customer service! With opportunities from May to September, you will engage customers, manage inventory, and make a lasting impression while enjoying full training and various company benefits.

Benefits

Online learning opportunities for growth

Employee Assistance Program (TELUS Health)

Discounted products, services, and event tickets

Contribute to community well-being

Qualifications

• Must be at least 18 years old.
• Eligible to work in Canada.
• Willing to undergo a Criminal Background Check.

Responsibilities

• Serve customers efficiently using the POS/Cash system.
• Manage inventory, restock shelves, and maintain store environment.
• Participate in donation requests and other campaigns.

Skills

Customer service skills

Interpersonal skills

Engagement skills

Bilingualism (English and French)

Education

Valid SIN, Student or Work Permit

Job description

Location Address:

16 Wellington St West - Building B, Guelph

Salary / Pay: $20.36/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire engaging individuals who are passionate about delivering an extraordinary customer experience at our retail locations throughout Ontario. We are looking for Customer Service Representatives to work from May 5th to September 1, 2025. With your outgoing personality and excellent customer service skills, you will help create lasting impressions with our customers.

If you resonate with this, we invite you to join our team! As an LCBO Customer Service Representative, you'll have the opportunity to inspire others, reach your full potential, and share your product knowledge.

Enjoy learning about wine, beer, ciders, and spirits through paid online training that covers product knowledge essentials.

About the Role:

• Serve customers efficiently using our POS/Cash system, ensuring a positive experience
• Participate in donation requests as part of our Spirit of Sustainability campaign
• Contribute to Customer Experience and Postal Code Survey campaigns
• Manage inventory, restock shelves, face products, and maintain a clean, organized, and safe store environment
• Perform physical duties, including lifting cases up to 40 lbs./18 kg and standing for extended periods

About You:

• Excellent interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• At least 18 years old
• Bilingualism (English and French) is a plus
• Willing to undergo a Criminal Background Check at your own expense prior to employment

Required Availability:

• Fridays (5:00 p.m. – close)
• Saturdays and Sundays (available all day for 4-8 hour shifts)

Long Weekends:

• Victoria Day
• Canada Day
• Civic Holiday
• Labour Day

Additional Availability:

• Weekday shifts (Monday - Thursday) may be available based on store needs
• Schedules are posted two weeks in advance; some shifts may be available on short notice

Why Join the LCBO?

• Online learning opportunities for growth
• Potential for future employment opportunities
• Employee Assistance Program (TELUS Health)
• Discounted products, services, and tickets to events (WorkPerks)
• Contribute to community well-being across Ontario

Our Commitment:

We promote inclusion and belonging, valuing all individuals. The LCBO is an equal opportunity employer and provides accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please inform us if you require accommodation during the hiring process.

We appreciate your interest. Only shortlisted candidates will be contacted.

Union / Non-Union:

Union