Stylist

Chloé; Toronto; On-site; CAD 29,000 - 33,000; Full time

Job summary

Chloé stylist role within Richemont's luxury maison invites you to welcome guests and act as a trusted advisor, delivering an exceptional in-store experience while upholding brand standards. You will build long-term client relationships, manage CRM initiatives, and collaborate with omnichannel teams to drive sales, customer loyalty, and flawless operations across the store in Toronto.

Join a team focused on premium service, rigorous brand guidelines, and dedicated after-sales support to ensure

Qualifications

• Experience in luxury retail or premium brand service preferred.
• Strong customer service and relationship-building abilities.
• Ability to meet sales targets and CRM objectives.
• Experience using omnichannel tools to enhance customer experience.

Responsibilities

• Delivers exceptional customer service and builds long-term client relationships.
• Implements personalized reach-out campaigns and uses clienteling tools to manage CRM tasks.
• Participates in all omnichannel activities to drive sales and KPIs.
• Maintains accurate client data and notes on client interactions.
• Understands portfolio of customers and their VIPs.
• Supports store operations, inventories, and after-sales service.

Skills

Customer service

CRM usage

Clienteling

Omnichannel sales

Communication

Tools

CRM software

Job description

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships: Clients/Co-workers/Management/Vendors
• Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long‑term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a maternity leave top‑up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

At Richemont, We Craft the Future!

Expected Hourly Range: $21-$24/hr

Salary will be determined based on relevant skills and experience.