Style Guide

INDOCHINO; Edmonton; On-site; CAD 20,664 - 23,419; Full time

Benefits offered by this job

Collaborative Environment

Professional Growth

Customer Focused

Innovative Brand

Job summary

INDOCHINO is seeking a welcoming Showroom Associate to deliver exceptional customer service and tailoring guidance in our Edmonton showroom. You will guide clients through product options, fittings, and customization while maintaining a premium in-store experience.

Ideal candidates have 1+ years in retail or fashion, strong communication skills, and a passion for menswear. Evening/weekend availability and a team-oriented mindset are essential.

Qualifications

• 1+ years of experience in retail or customer service.
• Strong interpersonal and communication skills.
• Enthusiasm for menswear and styling.
• Ability to work collaboratively in a team.
• Proactive problem-solving mindset.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays.
• Proficiency in iOS and basic MS Office applications.

Responsibilities

• Drive sales by meeting or exceeding daily and weekly targets.
• Provide expert advice on fit, styling, and customization.
• Manage appointments and walk-in consultations with professional service.
• Support showroom goals with team performance metrics like conversion and AOV.
• Build long-term customer relationships with detailed client profiles and follow-ups.
• Maintain showroom cleanliness, organization, and visual appeal.
• Assist with inventory management and restocking as needed.
• Collaborate with tailors and staff to ensure smooth operations.

Skills

Interpersonal communication

Customer service

Team collaboration

Flexibility

Problem solving

Tools

IOS

Microsoft Office

Job description

Sales Excellence

• Drive individual sales performance by meeting or exceeding daily and weekly sales targets.
• Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.
• Manage customer appointments and walk-in consultations, delivering personalized and professional service.
• Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV).
• Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.

Customer Experience

• Deliver a seamless and memorable shopping experience by upholding the company’s customer service standards.
• Assist customers in selecting and customizing garments to meet their specific needs and preferences.
• Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach.
• Provide in-the-moment support to ensure each customer’s needs are met promptly and effectively.
• Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
• Collaborate with tailors to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

Operational Support

• Ensure the showroom is clean, organized, and visually appealing, adhering to merchandising and display standards.
• Assist with inventory management, including receiving, organizing, and restocking merchandise as needed.
• Maintain accurate records of sales, alterations, and customer interactions.
• Collaborate with team members to ensure smooth showroom operations and an exceptional customer journey.

Team Collaboration

• Work closely with fellow Style Guides, Showroom Manager, and Team Leads to achieve showroom goals.
• Participate in training sessions and team meetings to stay informed about new products, promotions, and company updates.
• Share feedback and ideas with the team to improve showroom performance and customer satisfaction.
• Support new team members by sharing knowledge and best practices.

Product Knowledge

• Stay up-to-date on the latest product offerings, fit options, and tailoring techniques.
• Act as a trusted resource for customers seeking advice on menswear trends and styling.
• Ensure accurate communication of product details and customization options to customers.

Requirements

• 1+ years of experience in retail or customer service, preferably in fashion or a customer-focused environment.
• Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
• Enthusiasm for menswear, fashion, and styling.
• Ability to work collaboratively in a team environment.
• Proactive problem-solving skills and a solution-oriented mindset.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.
• Proficiency in iOS and basic MS Office applications.

Benefits

• Collaborative Environment: Join a supportive team where your contributions are valued.
• Professional Growth: Develop your skills in a dynamic retail environment with opportunities for advancement.
• Customer Focused: Be part of a company that prioritizes exceptional service and empowers its team to deliver memorable experiences.
• Innovative Brand: Represent a leader in custom menswear, offering cutting-edge products and services.

Compensation Range: $15.00 - CA$17.00