Assistant Showroom Manager

INDOCHINO; Burnaby; On-site; CAD 33,062 - 38,572; Full time

Benefits offered by this job

Leadership development program

Professional growth opportunities

Collaborative team environment

Job summary

A leading menswear brand in Metro Vancouver is seeking a Showroom Leader to drive sales, enhance customer experiences, and develop a high-performing team. This role involves leading daily operations, coaching staff, and fostering a culture of excellence. Ideal candidates will have proven sales leadership experience and strong communication skills. This position offers an opportunity for career growth and contribution to a successful showroom environment.

Qualifications

• 2+ years of leadership experience in a retail or customer-focused environment.
• Proven track record of driving sales in a high-volume setting.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead the team to achieve daily sales goals.
• Oversee showroom operations and appointment management.
• Provide coaching and develop team members.
• Ensure exceptional customer experience.

Skills

Leadership

Sales Performance

Customer Service

Communication

Problem-Solving

Tools

iOS Applications

MS Office

Job description

Responsibilities

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
• Assist in developing and executing strategies to enhance showroom performance and profitability.
• Provide in-the-moment coaching to team members, fostering a results-driven culture.
• Take ownership of sales performance by analyzing data, identifying opportunities, and implementing solutions.
• Support high-value client relationships by providing exceptional service and personalized experiences.
• Actively seek local partnerships and networking opportunities to expand showroom outreach and sales growth.
• Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.
• Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
• Oversee the fitting process by holding the team accountable for quality and efficiency.
• Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

Operational Excellence

• Oversee daily showroom operations, ensuring efficiency, organization, and adherence to company standards.
• Manage appointment scheduling and walk-in traffic to maximize sales opportunities and optimize customer flow.
• Assist in payroll, scheduling, and staffing decisions to ensure showroom coverage and team productivity.
• Collaborate with the Showroom Manager to implement and enforce operational initiatives and best practices.
• Solve operational challenges proactively, driving continuous improvement and team accountability.
• Support showroom visual merchandising efforts, ensuring products are displayed to maximize engagement and sales.

Team Development & Leadership Growth

• Act as a leader and mentor, developing the next generation of showroom leaders.
• Support recruiting, hiring, and onboarding of new team members, ensuring a high-caliber sales and service team.
• Provide coaching and training to team members on sales techniques, product knowledge, and customer experience.
• Lead team meetings, training sessions, and development conversations in partnership with the Showroom Manager.
• Foster a collaborative and engaging team environment that promotes growth, accountability, and career progression.
• Work closely with the Showroom Manager and District Manager on a development plan to transition into a future Showroom Manager role.

Customer Experience

• Ensure every customer interaction reflects the brand’s commitment to exceptional service.
• Assist in managing escalated customer issues, providing solutions with professionalism and urgency.
• Oversee and maintain the fitting and alterations process to ensure accuracy, quality, and customer satisfaction.
• Support showroom events and community engagement initiatives to drive awareness and traffic.
• Develop strategies to enhance customer retention and loyalty through personalized service and post-purchase follow-ups.

Entrepreneurial Mindset & Business Ownership

• Think and act like a business leader, taking ownership of showroom success and identifying growth opportunities.
• Collaborate with the Showroom Manager to drive new initiatives and market strategies to increase revenue.
• Actively contribute to process improvements, providing innovative solutions to elevate showroom performance.
• Partner with district and corporate teams to share best practices and insights for ongoing business development.

Requirements

• 2+ years of leadership experience in a retail, sales, or customer-focused environment.
• Proven ability to drive sales and meet or exceed performance targets in a high-volume setting.
• Strong leadership skills with the ability to coach, develop, and inspire a team.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to work collaboratively and take initiative in a fast-paced, evolving retail environment.
• Experience in managing appointments, fittings, and alterations is a plus.
• Entrepreneurial mindset with a drive to take ownership and grow within the company.
• Proficiency in iOS and MS Office applications.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.

Why Work At Indochino

• Leadership Development: A role designed to fast-track growth into a Showroom Manager position.
• High-Impact Role: Contribute directly to the success of one of our top-volume showrooms.
• Collaborative Environment: Work alongside a passionate and high-performing team.
• Professional Growth: Gain hands-on leadership experience and career development opportunities.
• Customer Focused: Represent a premium menswear brand dedicated to excellence in service and style.

Compensation Range: $24.00 - $28.00 per hour