Student Wellness Medical Secretary

Laurier International; Southwestern Ontario; On-site; CAD 45,000 - 48,000; Part time

Job summary

Wilfrid Laurier University is seeking a Medical Secretary for the Student Wellness Centre in Waterloo. The part-time role supports a multidisciplinary team delivering health services to students, handling front-line duties, appointments, and confidential information daily.

Requirements include one year of post-secondary medical office admin education plus two years of related experience, and proficiency with PHIPA/FIPPA guidelines. OHIP billing is a key responsibility.

Qualifications

• One year post-secondary education in medical office administration and two years related experience in high-volume front-line service.
• Excellent interpersonal skills with sensitivity and diplomacy in high-pressure situations.
• Experience with Practice Solutions software preferred.
• Knowledge of OHIP billing practices.
• Ability to handle confidential medical information and comply with PHIPA and FIPPA.
• Strong organizational, time management, and problem-solving abilities.
• Flexibility to work evenings and balance multiple priorities.

Responsibilities

• Provide screening and rapid response according to urgency and processes.
• Maintain client/patient confidentiality at all times.
• Manage high volume of traffic while performing other duties.
• Facilitate student registrations and first point of contact.
• Create accurate patient records in electronic medical records.
• Schedule same-day and returning appointments with basic screening.
• Coordinate referrals to specialists and testing appointments.
• Assist with forms, mail, and communication to practitioners.
• Access student records via Banner.
• Respond to inquiries from faculty, staff, parents and external community.

Skills

Customer service

Interpersonal skills

Calm under pressure

Teamwork

Time management

Education

Post-secondary education in medical office administration

Tools

Practice Solutions

Job description

Wilfrid Laurier University is seeking a Medical Secretary for the Student Wellness Centre in Waterloo. The part-time role supports a multidisciplinary team delivering health services to students, handling front-line duties, appointments, and confidential information daily.

Requirements include one year of post-secondary medical office admin education plus two years of related experience, and proficiency with PHIPA/FIPPA guidelines. OHIP billing is a key responsibility.