STUDENT - Travel Counsellor

Thunder Bay; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

The City of Thunder Bay seeks a summer student to provide exceptional visitor services. Responsibilities include sharing information about the city, assisting tourists at the visitor center, and managing inventory of brochures. Ideal candidates are students returning to their studies in the fall, demonstrating strong customer service and communication skills.

Qualifications

• Must be a registered college/university student and returning to school in fall.
• Able to work effectively with the public.
• Highly motivated and can work well in a team.

Responsibilities

• Provides information related to the city to visitors and tourists.
• Processes tourist mail, prepares information kits, and registers visitors.
• Conducts interpretive talks related to local history.

Skills

Superior customer service skills

Effective communication

Ability to work with minimal supervision

Teamwork

Proficiency in computer skills

Education

Registered with a college or university

Job description

POSITION SUMMARY: Under the general supervision of the Coordinator – Conventions & Visitor Services, and the technical direction of the Senior Travel Counsellor, provides information on the City to visitors in a tactful and courteous manner.

MAJOR RESPONSIBILITIES:

• Provides information relating to the city to visitors and tourists
• Processes the tourist mail on a daily basis
• Prepares bulk information kits and individual VIP kits as required
• Records bulk literature upon arrival and advises supervisor of same
• Records and registers visitors on the visitor registration system
• Performs good housekeeping practices in Centre and storage areas
• Maintains daily inventory of all brochures pertaining to Thunder Bay and the region.
• Assists in keying of data entry for the section
• Assists cruise ship passengers at the dockside visitors centre at the Pool 6 site
• Conducts interpretive talks to visitors relating to subjects such as, but not limited to, Terry Fox, Lake Supervisor, and other local history
• Attending scheduled events outside the visitor centre when required Performs such other related duties as may be assigned

QUALIFICATIONS:

Education/Experience:

• Must be a student registered with a college or university and must be returning to school in the fall

Skills & Abilities:

• Superior customer service skills and ability to deal with the public and staff in a courteous and tactful manner
• Ability to communicate effectively and concisely, both orally and in writin
• Must be able to work with minimal supervision
• Must be highly motivated and be able to work well in a team environment
• Proficient in the use of computers and current related software (Word, Excel)

CONDITIONS OF EMPLOYMENT:

• Required to wear a departmental uniform
• Must be willing to work shift work

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups and women.

ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: [phone]

Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.

If you are offered a position as a summer student, you will be required to show proof of completing a full-time/part-time academic year (September to April) in 2024/2025 at a school, college, university or other educational institution. You may also be required to show proof of validity of your driver’s licence, professional licences, and/or education when such certification constitutes a job requirement or corporate program requirement.