Client Care Counsellor (Placement Student)

LifeWorks; Edmonton; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading health and well-being provider seeks a Client Care Counsellor (Placement Student) to manage clients in crisis through phone and chat. This role requires a Clinical Master’s Degree and strong risk assessment skills, with responsibilities including crisis counseling and client support. The position offers remote work and comprehensive support for personal and professional development.

Benefits

Work fully remote from your home

All tech equipment provided

Clinical supervision available

Qualifications

• Completing a Clinical Master’s Degree in a relevant field.
• Fluency in English; knowledge of French, Cantonese, or Mandarin is an asset.
• Strong risk assessment skills regarding Child Welfare/Safety concerns.

Responsibilities

• Provide crisis counseling/interventions to callers and family members.
• Assess client’s needs and provide telephone counseling.
• Identify the present problem and determine appropriate service response level.

Skills

Risk assessment skills

Clinical judgment

Empathy

Listening skills

Strong work ethic

Adaptability

Education

Clinical Master’s Degree in Social Work, Sexology, Clinical Counseling, Clinical Psychology, or another clinical field

Tools

Microsoft Office

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Client Care Counsellor (Placement Student), you will manage clients facing urgent or crisis situations that require immediate attention via telephone or chat modalities.

Taking care of our clients means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve their challenges.

Responsibilities:

1. Provide management consultation and/or telephone crisis counseling/interventions to callers and family members who are calling through their company's EFAP.
2. Provide immediate information and support to the caller requesting a trauma or other workplace intervention.
3. Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services.
4. Identify the present problem and determine appropriate service response level as per case response level standards.
5. Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor.
6. Provide consultation to callers requesting an Assisted Referral for an employee for an EAP assessment.

Succeeding as a Client Care Counsellor (Placement Student) will require the following core qualifications and skills:

1. Completing a Clinical Master’s Degree in Social Work, Sexology, Clinical Counseling, Clinical Psychology, or another clinical field of study.
2. Fluency in English; knowledge of French, Cantonese, or Mandarin is an asset.
3. Strong risk assessment skills regarding Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse, etc.
4. Good clinical judgment and understanding of confidentiality responsibilities.
5. Strong work ethic and professionalism.
6. Ability to work over the phone and through chats.
7. Strong computer skills and familiarity with current software (e.g., Microsoft Office).
8. Ability to adapt to changing client and organizational needs.
9. Ability to work in a fast-paced environment and multi-task.
10. Strong empathy and listening skills.
11. Flexibility to work shifts, including evenings and weekends, as per business needs.

Perks:

• Work fully remote from your home
• All tech equipment provided
• Clinical supervision available

About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is committed to fostering an inclusive culture that embraces diversity. We ensure fair employment practices, and all qualified applicants will receive consideration for employment. We provide accommodations for applicants with disabilities during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, all team members working at a Data Center or with access to technology related to client service delivery are subject to Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers, and communities are paramount. Therefore, anyone joining TELUS Health Care Centres must be fully vaccinated against COVID-19.

Note for Quebec candidates: If knowledge of English is required, it is because the team member will regularly interact in English with external or internal parties or use English applications/software as part of their tasks.

By applying, you agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team(s) and/or relevant leaders involved in the selection process.