Student Success Coach

Great Bay Community College; Manchester; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Academic Advisor to support newly admitted students in their transition to college life. This role involves providing essential guidance on course selection, registration, and available resources, ensuring students have a smooth onboarding experience. The ideal candidate will possess strong communication and organizational skills, with a background in academic advising or similar fields. Join this dynamic team to make a meaningful impact on students' academic journeys and contribute to their success in a collaborative and supportive environment.

Qualifications

• 3 years experience in academic/career advising or related fields.
• Strong written and oral communication skills are essential.

Responsibilities

• Assist newly admitted students with onboarding and enrollment.
• Maintain communication with students through various channels.

Skills

Academic Advising

Communication Skills

Organizational Skills

Microsoft Office

Zoom

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office Applications

Zoom

WordPress

Adobe

Job description

SCOPE OF WORK: Provides technical and administrative support within the office of academic advising with responsibility for assisting with the transition of newly admitted students to enrollment in academic programs (e.g. information on course pre-requisites, schedules, placement process and results, accommodations and supports available to students. Collects, maintains, and provides information, data, calendars, and reports. May provide specialized support to select student populations including non-matriculated and technical, may schedule and proctor TEAS testing as needed. This position reports to the Director of Academic Advising at Manchester Community College

Accountabilities

• Works to ensure that newly admitted students have a smooth onboarding process from acceptance through enrollment, and completion of payment, placement, and other necessary processes.
• Assist with student registration campaigns, student life events, new student orientation, career and transfer events, and various student support initiatives.
• Supports the operational side of on boarding including placement, transfer, change of major, and first semester course registration.
• Maintains collaborative relationships with Admissions, Advising, and Department Chairs and Program Coordinators to identify and provide targeted support for students.
• Informs students of and makes referrals to academic support and other available resources on campus; works with the Advising and Library to provide tutoring and other services for students with academic concerns.
• Assists students in meeting their academic goals by providing one-one coaching, helping them better utilize college resources such as academic technology (Navigate, SIS, Canvas, Zoom, etc.), student life and holistic services (food pantry, student assistance program, etc.).
• Maintains open and frequent communication with students through text, phone, email, meetings, etc.
• Creates and facilitates workshops that promote student success such as study skills, trainings for zoom, CANVAS, Navigate, and other programs.
• Participates in professional development activities and serves on college or CCSNH committees and teams.
• Complies with all system, state, and federal rules and regulations.
• Performs other related duties as assigned.
  
  

Minimum Qualifications

Education: Associate’s degree from a recognized college or university with a major study in counseling, education, liberal arts, general studies, or a related field. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three (3) years of experience in academic/career advising, admissions, teaching, tutoring, library services, and/or student support within an educational setting. Each additional year of approved work experience may be substituted for one year of required formal education.

OR

Education: Bachelor’s degree from a recognized college or university with a major study in counseling, education, liberal arts, general studies, or a related field. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: One (1) year of experience in academic/career advising, admissions, teaching, tutoring, library services, and/or student support within an educational setting. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Valid Driver’s License or access to transportation required.

DESIRED QUALIFICATIONS: Proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, Teams), Zoom, Word Press, Adobe, and email marketing software. Experience in a higher education environment.

RECOMMENDED WORK TRAITS: Ability to learn and adapt to changing dynamics with a positive growth mindset. Strong organizational, written and oral communication skills. Ability to properly compose a variety of correspondence with only general instructions. Ability to contribute to the development of sound operational procedures. Ability to exercise sound judgment in appraising situations and making routine decisions. Ability to handle matters with tact and diplomacy and to maintain confidentiality. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to make informed decisions. Ability to provide information to others and to explain programs and processes within the Student Service offices. Ability to present ideas clearly and effectively. Ability to establish and maintain effective working relationships. Ability to work independently and as a member of a team. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college.

DISCLAIMER STATEMENT: The job description lists typical examples of work and is not intended to include every job and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For more information regarding this position, please contact Human Resources at [e-mail].