Student Services Specialist

University of Fredericton; Fredericton; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading university is seeking a Student Services Specialist to enhance student experiences through effective advocacy and support. This full-time role involves coordinating schedules, maintaining student records, and fostering positive relationships across departments, emphasizing customer service and problem-solving skills. The successful candidate will have a Bachelor’s degree and relevant experience, contributing to a supportive online education environment.

Benefits

Health and Vision Care

RRSP Match program

Paid time off during holidays

Professional Development opportunities

Flexible work arrangements

Qualifications

• Bachelor's degree with a minimum of one year of customer service experience.
• 1-2 years in a customer support environment.
• Ability to analyze and interpret the needs of customers.

Responsibilities

• Coordinate student schedules and course registrations.
• Respond to student inquiries professionally.
• Maintain accurate student records in a database.

Skills

Customer service

Relationship building

Problem solving

Communication

Adaptability

Education

Bachelor's degree

Job description

Join our team : Student Services Specialist!

Do you enjoy advocating for people and helping them problem solve

Are you good at building and maintaining positive relationships with people

Are you a strong multi-tasker with the ability to adapt well to new technologies

If you responded yes to these questions were interested in you!

The Student Services Specialist is a key player in creating an excellent and impactful student experience. Under the direction of the Business and Customer Support Manager the Student Services Specialist will support the universitys student base by acting as an advocate for the students success in their chosen program of study. Using their knowledge of university policies and program curriculum the Student Services Specialist will counsel students within a program of study and provide guidance in program and departmental procedures policies goals and objectives and problem resolution.

What youll do

Responsibilities

• Coordinate student schedules course registrations graduation petitioning withdrawals documentation requests and student orientation.
• Respond to student calls and e-mails courteously and professionally using program-specific knowledge to help students reach their educational goals.
• Maintain and review records for accuracy on a student database (customer relationship management software) while adhering to accreditation standards.
• Assist with development of goals and objectives for the department to ensure student faculty and administration needs are met.
• Develop and sustain positive relationships across all departments to ensure an excellent student experience.

Key performance / success indicators :

• Students receive prompt knowledgeable guidance and support throughout their programs of study from enrolment through to graduation.
• Student records are kept complete and accurate in keeping with accreditation standards.
• Student problems are defused by advocating for the student yet adhering to university policies using diplomacy and tactfulness.

What youll need

Qualifications

• Bachelors degree with a minimum of one year customer service experience or any equivalent combination of experience and education.
• 1-2 years in a customer support environment.
• Experience in building and maintaining positive relationships with customers and other key stakeholders.
• Ability to analyze and interpret the needs of customers and offer the appropriate options solutions and resolutions required.
• Ability to work independently and to self-direct daily activities.
• Skill in the use of personal computers and related software.
• Skill in written and verbal communication.
• Ability to deal with people sensitively tactfully diplomatically and professionally at all times.
• Ability to adapt to new technology.

A little bit about us

University of Fredericton

Since its establishment in 2005 the University of Fredericton (UFred) has aimed to provide innovative and adaptable online education. From its inception UFred has remained devoted to delivering accessible high-quality education to professionals across Canada and beyond. Nearly two decades later the University is recognized for its distinctive approach to online learning particularly in the fields of business administration and occupational health and safety.

As UFred prepares for its next phase of development the University has made strides toward global growth. In May 2023 UFred was acquired by IU Group (IUG) a prominent educational institution based in Germany. Both establishments share a commitment to making education broadly accessible emphasizing flexibility innovation and quality within their programs. This shared vision facilitated the acquisition and positioning of UFred for further expansion. With IUGs support UFred aims to utilize additional resources and expertise to enhance its offerings and reach a wider audience of learners both within Canada and internationally.

UFreds educational philosophy is anchored in a dedication to accessibility flexibility and personalization. As an online educational institution UFred is committed to providing learners with a rigorous academic experience that equips them for success in a changing global environment. The University values diversity integrity and lifelong learning incorporating these principles into all aspects of its operations. Program curricula are carefully designed to be challenging pertinent and aligned with the needs of both learners and the industry. UFred employs a diverse faculty of experienced professionals who bring a blend of practical knowledge and academic proficiency to the virtual classroom.

Are you interested

Work With Us

Compensation Package

In addition to your base compensation joining the UFred team means you will be part of a rapidly expanding organization. UFred values its employees and ensures they are able to enjoy Wellness and Balance and Professional Development.

• Wellness and Balance : UFred employees actively utilize subsidized Health and Vision Care as well as an RRSP Match program. They spend paid time off with those who are important to them between Christmas and New Years as well as and on their birthdays. The possibility for flexible work arrangements an Active Living Benefit and Wellness days are additional benefits enjoyed by our staff.
• Professional Development : UFred supports both internal and external opportunities to support your development needs.

Hours of work

This is a full-time position (35 hours) under regular business hours 8 : 30 am to 4 : 30 pm. The position is available in Fredericton NB with the ability to work remotely and attend in-office meetings and events as required.

Who are we

The University of Fredericton (UFred) is a fully-online University based out of Fredericton NB. UFred was founded on the notion that education should be driven by the needs of todays learners. The fully-online no-residency required model of education that UFred offers is designed specifically for online delivery that is applied and relevant. Learners can begin their UFred journey from a range of starting points depending on their interests level of education and professional experience and can continue along a customized path to fulfill their ultimate learning goals.

The University of Fredericton is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.

We thank all those who apply.

Required Experience :

Unclear Seniority

Key Skills

Criminal Justice,Account Payable,Economics,Front End,Facilities Management,Domestic

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Student • Fredericton, New Brunswick, Canada